Experienced Customer Solutions Representative & Collector – Remote Opportunity – Starting October 2025

Are you a customer-centric individual with a passion for helping others? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Solutions Representative & Collector, working remotely from the comfort of your own home. As a key member of our team, you will play a vital role in helping customers navigate financial challenges and find solutions to avoid repossession loss.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a culture that values and respects the unique perspectives and experiences of our employees.

The Opportunity

We are seeking an Experienced Customer Solutions Representative & Collector to join our team, working remotely from one of the following locations: Arkansas, North Carolina, Michigan, or Pennsylvania, within 100 miles from Little Rock, AR, Charlotte, NC, Detroit, MI, or Fort Washington, PA. As a Customer Solutions Representative & Collector, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fun team environment, helping customers while leaving a positive impact on their lives.

Key Responsibilities

* Contact customers to determine the reason for payment delinquency and negotiate payment commitments

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements, research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frames
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts

Essential Qualifications

* High School Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management

Preferred Qualifications

* Experience in collections or customer service

• Knowledge of financial regulations and laws
• Familiarity with computerized systems for tracking and information gathering
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong communication and interpersonal skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong negotiation and conflict resolution skills
• Ability to work independently and as part of a team
• Strong computer skills, including Microsoft Windows and internet-based applications
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Extensive training program with an emphasis on compliance, negotiating, and selling skills
• Opportunities for advancement and career growth
• Access to industry-leading training and development resources
• Mentorship and coaching from experienced colleagues
• Opportunities for professional certifications and licenses

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. We are committed to creating a culture that is inclusive, diverse, and respectful of all employees. Our remote work environment allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay range: $47,840 - $52,000 USD
• Incentive compensation: Eligible to participate in a variable incentive plan
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with matching and company contributions
• Flexible health and insurance options
• Employee, spouse, and child life insurance
• Short- and long-term disability
• Pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• Critical illness, accident, and hospital indemnity insurance
• Total well-being program
• Adoption, surrogacy, and fertility assistance
• Paid parental and caregiver leave
• Dependent Day Care FSA
• Back-up child and adult/elder care days
• Childcare discounts
• Mentally Fit Employee Assistance Program
• Subsidized and discounted Weight Watchers program
• Other employee discount programs

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Apply for this job