Experienced Customer Service Associate Representative – arenaflex Telehealth

At arenaflex, we're revolutionizing the way people access healthcare by providing innovative virtual care services. As a Customer Service Associate Representative, you'll play a vital role in delivering extraordinary customer care to our patients, fostering long-lasting relationships, and reinforcing our benefits and services. If you're passionate about helping people at critical points in their lives, we want to hear from you.

About arenaflex

arenaflex is a leading telehealth company that's dedicated to improving the health and vitality of those we serve. Through our divisions, we're committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives. Our mission is to provide exceptional customer care, and we're looking for talented individuals like you to help us achieve this goal.

Responsibilities

As a Customer Service Associate Representative, you'll be responsible for:

• Delivering extraordinary customer service by responding to patients' questions or concerns in a timely manner via incoming calls or chats
• Developing and fostering patient relationships on every interaction, building rapport from the start to the end of the call, demonstrating that you value our patients
• Documenting the necessary patient profile information and updating the medical history with any relevant information as it pertains to the patient's health
• Ensuring that all interactions foster patient satisfaction, effectiveness, proficiency, and quality

Key Responsibilities:

* Answer inbound calls/chats from patients, assisting with all customer service issues, including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, and navigational assistance

• Take calls back-to-back (or simultaneous chats) while toggling through several applications on multiple screens
• Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our patients' well-being
• Resolve customer complaints through independent problem-solving skills, resource utilization, and one-call resolution
• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor

Work Environment and Culture

As a Customer Service Associate Representative, you'll work in a highly customer-focused, metrics-driven environment that supports quality of service and compliance through policies and procedures. You'll be part of a dynamic team that's passionate about delivering exceptional customer care. Our work environment is fast-paced, and you'll need to be able to work independently with minimal supervision.

Qualifications

To be successful in this role, you'll need:

• High School diploma or equivalent
• 1 year of customer service experience is required; call center experience is preferred
• Dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Office Suite
• Strong organization skills, written, and verbal communication skills
• Empathetic and understanding while supporting patients' varying needs
• Ability to think outside the box and demonstrate problem-solving skills
• Must have a strong written and verbal communication skills
• Must be able to read, write, and communicate fluently in English
• Detailed-oriented and ability to type at least 25 wpm
• Must be self-directed and able to work independently with minimum supervision

Benefits and Perks

As a valued member of our team, you'll enjoy a comprehensive range of benefits, including:

• Competitive hourly rate of $17.75 - $19 USD per hour, depending on relevant factors, including experience and geographic location
• Eligibility to participate in an annual bonus plan
• Comprehensive health-related benefits, including medical, vision, dental, and well-being and behavioral health programs
• 401(k) with company match
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year and paid holidays

How to Apply

If you're passionate about delivering exceptional customer care and want to join a dynamic team that's making a difference in people's lives, apply now. We're an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support.

About arenaflex

arenaflex is a leading telehealth company that's dedicated to improving the health and vitality of those we serve. Through our divisions, we're committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Criminal History

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job