Experienced Customer Success Manager – Digital Experience Platform

At arenaflex, we empower the world's most ambitious brands to create digital customer experiences that matter. With our cutting-edge Digital Experience Platform (DXP) at its core, we enable marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., arenaflex is positioned as a market leader by the analyst community and is listed as one of the world's top software companies by The Software Report. We are arenaflex. We are building for the future and we want you to be a part of it!

Join Our Global Customer Success Team

We are currently looking for an experienced Customer Success Manager to join our Global Customer Success team. As a contributing member of this team, you will be responsible for delivering a world-class success experience for our customers. If you're passionate about customer success, this role offers a challenging and exciting opportunity to make a real impact.

About the Role

As a Customer Success Manager at arenaflex, you will interact with many different cultures and types of people. You'll be in touch with well-known customer names across many countries. With the kind of products and services that we offer, you will be doing something great for the community and for people with different kinds of disabilities and challenges all around the world!

Key Responsibilities

* Act as an ambassador for our customers, making sure they are greeted and onboarded to our platform in the best way possible

• Educate clients on product information, including function, specifications, purpose, and developments in product design
• Work with internal teams, including sales, product, marketing, and support to ensure that customer expectations are met and exceeded
• Check in with clients at least once per quarter and when needed, to continuously give them the best customer experience possible, making sure they feel supported at all times
• Respond to customer support issues in a timely and professional manner
• Identify upsell opportunities to expand the customer's use and value from the platform and thereby generate more revenue

Requirements

* 2+ years of service experience

• Knowledge or interest in web development (HTML and Accessibility is a plus)
• Professional business acumen with strong written and verbal communication skills
• Sense of ownership and pride in what you do
• Maintain, organize, and set priorities throughout your business day
• Strong work ethic with a desire to learn and grow
• Working knowledge of Intercom, Zendesk, or equivalent customer support system (are a plus)
• Working Knowledge of Google Suite

Preferred Qualifications

* Here at arenaflex, we highly value our customers. And if you come from hospitality, retail, or similar customer-facing business sectors, you likely share our passion for customers to be successful

• It's very important that you have a good understanding of web technologies, in terms of how a browser and websites work. Knowledge of HTML and Web Accessibility is a plus
• High level of collaborative and communicative skills, since you will always be talking to either customers or colleagues
• You're preferably someone who can see the upsell opportunities in a customer, so there's also a salesperson in you, besides being a supportive personality
• You are curious and have a passion for learning new things that you will leverage to deliver an amazing customer experience
• You're outgoing, down-to-earth, friendly, and not afraid to talk to all kinds of people

Our Culture and Benefits

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Individuals seeking employment at arenaflex are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• Flexible work arrangements and work-life balance

How to Apply

If you're passionate about customer success and want to join a team that is shaping the future of digital experiences, apply now to become a Customer Success Manager at arenaflex. Apply for this job