Experienced Full Stack Customer Solutions Specialist – 3rd Shift Roadside Assistance

Job Summary:

Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as a dedicated Customer Solutions Specialist (CSS) on our 3rd shift team. As a key member of our customer-centric team, you will be responsible for providing exceptional customer care and support to members in need of roadside assistance. With our revolutionary technology and a fun, friendly work environment, we're seeking a motivated and customer-oriented individual to join our team.

About arenaflex:

arenaflex operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members. With a focus on innovation and customer satisfaction, we're committed to delivering exceptional service and support to our members.

Job Description:

Key Responsibilities:

* Answer inbound member calls and provide exceptional customer care and support

• Ask essential questions to understand each member's unique situation and navigate computer programs to locate members and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications:

* High school diploma or equivalent required

• Minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
• Excellent communication skills, including a professional, articulate voice and ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Positive attitude and ability to work well with others
• Emotional resilience and ability to handle upset members in a calm, professional manner

Preferred Qualifications:

* Experience working in a fast-paced environment with a focus on customer satisfaction

• Familiarity with computer programs and data entry
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to think critically

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving skills and ability to think critically
• Emotional resilience and ability to handle upset members in a calm, professional manner
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits:

* Opportunities for career advancement with proven skills

• Paid training and development programs to enhance skills and knowledge
• Access to industry-leading technology and tools to support career growth
• Collaborative and supportive work environment with opportunities for professional growth and development

Work Environment and Company Culture:

* Full remote work opportunities available

• Flexible work schedules and opportunities to earn work from home days
• Paid Holidays and Paid Time Off
• Benefits including Health, Dental, and Vision plans
• Fun and friendly work environment with a focus on customer satisfaction and employee well-being
• Opportunities for socialization and team-building activities

Compensation and Benefits:

* Competitive hourly rate of $12.00 - $15.00

• $1.00 differential pay as an incentive for working 3rd shift
• Performance-based incentives
• Sign-On & Referral Bonuses Available
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans

How to Apply:

If you're a motivated and customer-oriented individual looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we encourage you to apply to this exciting opportunity. Join our team of Customer Solutions Specialists and be a part of arenaflex's mission to provide best-in-class roadside assistance to all our members. Apply for this job