Experienced Customer Service Representative – Automotive Tool Support Specialist (12:30pm-9pm EST)

Join arenaflex, a leading distributor of quality professional automotive equipment, tools, and toolboxes, as a Customer Service Representative – Automotive Tool Support Specialist. As a key member of our customer-facing team, you will play a critical role in providing exceptional support to our franchised distributors, District Managers, Regional Managers, and commercial customers. If you have a passion for delivering outstanding customer experiences, a strong understanding of automotive tools and equipment, and excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a wholly owned subsidiary of arenaflex Corporation, a global industrial technology company uniting productivity, automation, and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a culture of continuous improvement and innovation, we empower our employees to steer their careers in the direction of success with a dynamic, innovative, and inclusive environment.

Job Summary

As a Customer Service Representative – Automotive Tool Support Specialist, you will be responsible for providing expert support to our customers, including:

• Assisting franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handling all inbound calls from internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Providing technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
• Providing features and benefits to our franchised distributors on our commissioned daily sale items.
• Performing suggestive selling of arenaflex product line through programs such as deep discounts, close-out items, and volume buy in conjunction with meeting individual and departmental sales goal initiatives.
• Inputting orders utilizing internal ordering software systems.
• Working cross-functionally with subject matter experts to resolve open questions.

Key Responsibilities

* Provide exceptional customer service to our franchised distributors, District Managers, Regional Managers, and commercial customers.

• Assist customers with automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of arenaflex product line through programs such as deep discounts, close-out items, and volume buy in conjunction with meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.

Essential Qualifications

* High school diploma or GED equivalent.

• Must be able to work 12:30 PM -9 PM Monday-Friday.
• ASE certification, automotive experience, tool experience, or related trade school degree a plus.
• On the job experience in working with general automotive mechanics a plus.
• 1+ years of call center experience or equivalent experience in dealing with customers.
• Suggestive sales experience preferred.

Preferred Qualifications

* Bachelor's degree in a related field.

• Experience working in a fast-paced customer service environment.
• Strong knowledge of automotive tools and equipment.
• Excellent communication and interpersonal skills.

Required Competencies

* Basic use of PC and keyboard.

• Effective verbal and written communication skills.
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.
• Ability to empathize with customer concerns while maintaining a professional demeanor.
• Ability to learn quickly on the job.
• Ability to multi-task in a fast-paced office environment.
• Ability to answer calls as a primary function of the position.
• Ability to perform suggestive sales.

Benefits

* Competitive hourly rate of $20 per hour, with a $1.50 shift differential for shifts starting after 12pm EST.

• Annual Gainshare Bonus.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with company match.
• Paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year, and paid sick leave.
• Hybrid work environment, with the option to work remotely.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.

Work Environment

* Work in a fast-paced customer service environment with a team of experienced professionals.

• Collaborate with subject matter experts to resolve open questions and provide exceptional customer service.
• Utilize internal ordering software systems to input orders and manage customer relationships.
• Participate in ongoing training and development to stay up-to-date on industry trends and arenaflex products.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment employer and evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.

Contact Information

To apply for this position, please visit our website at [www.arenaflex.com](http://www.arenaflex.com) or email your resume and cover letter to [[email protected]](mailto:[email protected]). Apply for this job