Experienced Account Data Analyst – Customer Account Remediation & Sales Operations Support

At arenaflex, we're a leading global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. Our purpose is to unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference. We're now seeking an experienced Account Data Analyst to join our team, supporting sales, service, and order management teams by validating and remediating requested customer information.

About arenaflex

arenaflex is a global leader in medical technology and digital solutions, committed to improving healthcare outcomes and patient experiences. Our innovative products and services empower healthcare professionals to deliver high-quality care, while our cutting-edge research and development drive the future of healthcare. As a member of our team, you'll be part of a dynamic and collaborative environment that values diversity, inclusion, and innovation.

Key Responsibilities

As an Account Data Analyst at arenaflex, you'll play a critical role in simplifying and maintaining sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems. Your key responsibilities will include:

• Simplifying and maintaining sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems.
• Executing processes to support customer account requests within the agreed-upon support level agreement.
• Coordinating all activities related to quarter and month-end customer support.
• Acting as a cross-functional coordinator to resolve customer issues & complaints arising from account requests.
• Providing expertise outside of the immediate team in the form of special projects as needed.

Required Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.
• Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
• Excellent written and verbal communication skills with the ability to interact effectively with various types of people.
• Familiarity with MS Office applications, including Excel, Word, and PowerPoint.
• Strong English capability in both spoken and written forms.
• Willingness to work various shifts/hours at quarter-end that can include weekends, evenings, and holidays.
• A dedicated home office with high-speed internet access or, if local, be able to work from the arenaflex Waukesha office.
• Legal authorization to work in the U.S. (no visa sponsorship available).

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
• Detail-oriented with a strong commitment to deliver results.
• Ability to manage multiple priorities and deliver on tight timelines.
• Strong team player with high levels of resourcefulness, energy, and enthusiasm.
• Highly motivated, flexible, assertive, and accountable.

Benefits & Perks

As an arenaflex employee, you'll enjoy a competitive compensation package, including:

• Compensation: For U.S.-based positions, the pay range is $65,280.00 - $97,920.00 Annual. Compensation decisions are based on skills, qualifications, experience, and location. This position may also be eligible for performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI).
• Benefits: Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, and accident insurance, and tuition reimbursement.
• Opportunities for professional development and challenging career growth.

Work Environment & Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home office, while still being part of a dynamic and collaborative team. arenaflex values diversity, inclusion, and innovation, and we're committed to creating a work environment that's inclusive and supportive of all employees.

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer account remediation and sales operations support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Job! Apply to this Job Apply for this job