Healthcare Customer Service Expert - Phone Intake Representative at arenaflex

Join arenaflex, a leading healthcare services company, as a Healthcare Customer Service Expert - Phone Intake Representative. As a key member of our high-volume call center team, you will serve as the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services. If you're passionate about delivering exceptional customer service, have a strong attention to detail, and thrive in a fast-paced environment, we encourage you to apply.

About arenaflex

arenaflex is a dynamic and innovative healthcare services company dedicated to providing high-quality care to patients across the United States. Our team of dedicated professionals is committed to delivering exceptional customer service, ensuring that every patient receives the care they need to live a healthy and fulfilling life. As a remote-based call center, we offer a unique opportunity to work from the comfort of your own home while making a meaningful impact in the lives of our patients.

Responsibilities

As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for handling approximately 60-65 inbound calls a day, ranging from healthcare service requests to more complex inquiries. Your primary responsibilities will include:

• Handling incoming calls from providers, referral sources, and patients through an inbound phone queue
• Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services, including durable medical equipment, home medical equipment, and providing information and answering questions related to service registration
• Processing new service requests, such as wheelchairs, wound care, and diabetic supplies
• Checking the status of new service requests
• Working an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day
• Meeting or exceeding individual performance targets in key areas such as call average handle time (AHT), quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role
• Demonstrating empathy and patience when assisting callers with difficult inquiries or complex requests
• Exhibiting a strong attention to detail and consistently adhering to all company policies, including HIPAA/PHI regulations
• Contributing to a positive team environment by bringing enthusiasm, fun, and enjoyment to your work

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Education: High School Diploma or GED
• Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology
• Technical Skills: Proficient with navigating dual monitors and multiple applications
• Keyboarding: Type at a speed of 30 WPM with the ability to perform data entry while actively listening
• Search Engine Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
• PC Skills: Basic skills in Microsoft Office, including Word, Excel, Outlook, and Teams for communication and scheduling meetings
• Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process

Benefits

As a Healthcare Customer Service Expert - Phone Intake Representative at arenaflex, you will enjoy a range of benefits, including:

• Starting pay: $17.50/hour + monthly bonus incentives
• 100% remote work environment
• Formal training and nesting hours: first 5 weeks, Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift
• Available shift after training and nesting: Monday- Friday, 11:30AM- 8:00PM EST
• Career growth opportunities and learning benefits
• Work environment and company culture highlights at arenaflex
• Compensation, perks, and benefits, including a drug-free workplace and equal opportunity employment

Why Join arenaflex?

At arenaflex, we value our employees and strive to create a positive and supportive work environment. As a member of our team, you will have the opportunity to:

• Work from the comfort of your own home
• Make a meaningful impact in the lives of our patients
• Develop your skills and knowledge in a dynamic and innovative healthcare services company
• Enjoy a range of benefits, including competitive pay, career growth opportunities, and a positive work environment
• Contribute to a team that is dedicated to delivering exceptional customer service and ensuring that every patient receives the care they need to live a healthy and fulfilling life

How to Apply

If you're passionate about delivering exceptional customer service and have a strong attention to detail, we encourage you to apply for the Healthcare Customer Service Expert - Phone Intake Representative role at arenaflex. Please submit your application through our website or by clicking on the "Apply Job!" button below. Apply Job! Apply to this Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. Apply for this job