Experienced Programs & Customer Engagement Lead – Strategic Growth and Customer Success

At arenaflex, we're on a mission to revolutionize the way businesses connect with their customers. As a leader in the industry, we're committed to empowering our employees to be Trailblazers, driving their performance and career growth, and charting new paths to success. If you believe in the power of business as a platform for change and in companies doing well and doing good, then you've come to the right place. We're seeking an experienced Programs & Customer Engagement Lead to join our team in Illinois – Chicago. As a key member of our organization, you'll play a critical role in driving strategic growth and customer success. If you're a self-starter with a passion for leading cross-functional projects, balancing multiple priorities, and driving results, then we want to hear from you.

About arenaflex

arenaflex is the Customer Company, inspiring the future of business with AI+ Data + CRM. We're a company that's leading with our core values, helping companies across every industry blaze new trails and connect with customers in a whole new way. We empower our employees to be Trailblazers, too – driving their performance and career growth, charting new paths, and improving the state of the world.

Responsibilities

As a Programs & Customer Engagement Lead, you'll be responsible for:

• Organizing, leading, and collaborating with internal and external stakeholders to understand customer health, sentiments, and needs; establishing and running strategic programs or events to support them
• Organizing, leading, and collaborating with extended ecosystem to run the Customer Advisory Council
• Executing a unified strategy (inclusive of people, process, and technology) and process for customer engagements
• Defining and supporting Business Unit operations such as leadership meetings, all-hands calls, and other business rhythm cadences
• Working cross-functionally with Enablement, Marketing, and the Sales Organization to:

+ Enable Sales on how and when to utilize executive engagement in ongoing pursuits + Enable Sales on briefing processes and best practices + Enable Sales on tools and systems to help track and utilize information pre and post-engagement

• Working cross-functionally with all ELT Offices, Marketing, and Americas Sales Organization to:

+ Utilize Data analysis to prioritize customer engagements and identify untapped market potential + Execute Nomination and Communications process once prioritization is decided + Support meeting preparation and execution; Support Onsite Events, as needed

• Ensuring consistent, executive-level briefing standards and appropriate follow up for all engagements / events to track and measure impact of executive engagement
• Working independently to:

+ Use data analysis and catalogued engagements to executive engagement holistically and present recommendations to senior management + Design and interpret key performance metrics, and craft plans to address pronounced weakness + Build executive presentations, crafting the messaging and readouts to Sales + Identify business needs and creative solutions to meet needs + Regularly refresh processes & stay dynamic to meet shifting needs of our internal and external customers

• Leading special projects for the Sales business, will depend on business need, interest, and aptitude
• Leading strategic programs in support of dedicated business leaders

Skills & Experience

To be successful in this role, you'll need:

• Stellar independent problem-solving skills: demonstrated ability to structure complex problems, develop solutions with little guidance, and craft high-quality, analytically sound, detail-oriented outputs
• Proven analytical experience; ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and executive-level presentations
• Strong executive presence and engagement skills with senior executive and customer audience
• Highly collaborative style with strong influence skills in a cross-functional, matrix environment
• Creative and comfortable with ambiguity, exploration, and iteration in a fast-paced environment / respond with a sense of urgency
• Dynamic, empathetic, and flexible in communication and work styles depending on context and team dynamic
• Highly organized, ability to coordinate activities of senior leaders to drive alignment and attainment of goals
• Ability to execute at both the strategic and tactical level, able to roll up their sleeves to get things done
• Deep understanding of arenaflex: technology solutions, thought leadership, values, and culture – experience implementing and/or using arenaflex a plus
• Advanced in Google / Microsoft Tools, comfortable working with large data sets, and eagerness to learn how to extract and utilize data from our internal systems

Accommodations

If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.

What We Offer

At arenaflex, we believe in equality for all. We're committed to creating a workplace that's inclusive, and free from discrimination. We offer a variety of benefits to help you live well, including:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Compensation

The base salary hiring range for this position is:

• $138,800 to $190,900 (New York-based roles)
• $115,600 to $159,000 (Colorado-based roles)
• $127,200 to $190,900 (California-based roles)
• $127,200 to $174,900 (Illinois-based roles)

How to Apply

If you're a motivated and experienced professional looking to drive strategic growth and customer success, then we want to hear from you. Apply now to become a part of our team at arenaflex. Apply Job! Apply to this Job Apply for this job