Associate Customer Service Representative, B2C – Remote Opportunity at arenaflex

Join arenaflex's dynamic team as an Associate Customer Service Representative (ACSR) and embark on a rewarding career journey in customer service. As a key member of our team, you will be empowered to provide world-class customer delight while troubleshooting, investigating, and resolving customer inquiries about arenaflex's plumbing products.

About arenaflex

arenaflex is a leading global leader in the plumbing industry, renowned for its innovative products and commitment to customer satisfaction. With a rich history spanning over a century, arenaflex has established itself as a trusted brand, synonymous with quality and excellence. Our mission is to help people live gracious, healthy, and sustainable lives, and we're driven by a passion for innovation and a dedication to our customers.

Opportunity Overview

As an Associate Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth. You will be part of a dynamic team that is passionate about customer service, and you will have the opportunity to develop your skills and expertise in a fast-paced and supportive environment.

Responsibilities

As an Associate Customer Service Representative, your primary duties will include:

• Answering inbound customer inquiries via phone calls, performing diagnosis of products, and taking the appropriate action
• Performing advanced troubleshooting and advising specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
• Walking customers and trade professionals through step-by-step installation and/or repair of arenaflex's plumbing products
• Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including Customer relationship management, order management, and arenaflex's website
• Effectively using arenaflex's Customer Care Center (3C) technology, including Salesforce CRM, arenaflex's website, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain
• Gaining knowledge of all arenaflex's products and the associated warranties
• Reading and understanding technical publications, diagrams, and specification documents
• Excellent interpersonal and communication skills
• Tracking orders, providing availability, and other shipping information
• Upselling arenaflex's products and accessories as appropriate
• Assisting with implementing procedures to maximize uptime and phone coverage
• Tracking trends in product variations and reporting to engineering and quality as appropriate
• Participating in department initiatives as needed
• Participating in various Customer Service Support functions as needed, including order block reports, credit card reports, and shipping resolution
• Meeting or exceeding balanced scorecard metrics and maintaining an acceptable attendance record

Skills and Requirements

To succeed in this role, you will need:

• High school diploma or GED required, 2-4-year degree preferred
• 1+ years of customer service experience desired
• Previous computer experience is necessary to be successful in this position
• Experience in a call center environment preferred
• Completion of arenaflex's internal Brand Ambassador Program required

Work from Home Requirements

As a remote Associate Customer Service Representative, you will be responsible for:

• Paying your own internet expenses and having a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
• Having a separate confidential and distraction-free workspace with no background noises
• Being free from other responsibilities and focused on delivering a world-class service experience
• Working during your assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m.
• Part-time hours are 34-36 hours/week after training, more will be required during peak season

Benefits and Compensation

arenaflex offers a competitive total rewards package, including:

• Hourly range: $20.00 – 21.00
• Day 1 benefits, including medical, dental, vision, and 401k
• Career growth and development opportunities
• A diverse and inclusive workplace
• A strong culture of innovation

Why Choose arenaflex?

arenaflex is a company that empowers its associates to #BecomeMoreAtarenaflex. We believe in supporting our associates from the moment they join us, and we offer a range of benefits and opportunities to help them grow and develop in their careers. With a commitment to innovation, customer satisfaction, and employee development, arenaflex is a company that is driving meaningful change in the plumbing industry.

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. We recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If you need reasonable accommodation during the recruitment process, please contact arenaflex's HR department at [email protected].

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and embark on a rewarding career journey in customer service. Apply for this job