Experienced Customer Success Manager - Italian Speaking - Remote Opportunity at arenaflex

At arenaflex, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. As a leading global company in the education technology industry, arenaflex is committed to empowering educators, learners, and institutions with innovative solutions that transform the way we learn and teach. Our products and services are designed to make a meaningful impact on people's lives, and we're looking for talented individuals who share our passion for education and technology.

About the Role:

arenaflex is seeking an experienced Customer Success Manager to join our team in EMEA, particularly in Italy and other European markets. As a Customer Success Manager, you will be responsible for maintaining satisfaction and long-term success for a portfolio of high-value enterprise clients. You will help ensure retention, drive adoption, and unlock revenue growth by applying a consultative approach and leveraging strategic insights and customer data.

Key Responsibilities:

* Manage a portfolio of high-value customers across EMEA, particularly in Italy and other European markets.

• Build and maintain strategic relationships with executive and operational stakeholders.
• Understand customers' goals and business drivers; proactively offer solutions and strategies to meet their evolving needs.
• Champion product adoption and utilization to support customer outcomes and learning impact.
• Ensure strong renewal performance by proactively identifying and addressing renewal risks early in the customer lifecycle.
• Collaborate closely with Sales to identify growth opportunities and drive pipeline development.
• Serve as a customer advocate by sharing feedback with Product, Engineering, and other internal teams.
• Contribute to regional and global Customer Success initiatives, continuously improving processes and best practices.

What You Bring:

* Professional fluency in Italian and English; other European languages (e.g., Spanish, Dutch, German, French) are a plus.

• Passion for education and technology, ideally with experience in EdTech or SaaS environments.
• Strong stakeholder management and communication skills, including executive presence and the ability to influence at all levels.
• A data-informed mindset with the ability to leverage tools like Salesforce, Gainsight, JIRA, and Tableau.
• Empathy, curiosity, and a solutions-focused attitude.
• Excellent interpersonal and eloquent writing skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

* Familiarity with higher education, vocational training, or corporate learning ecosystems.

• Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services.
• Experience with one or more of arenaflex's product offerings.

Success Metrics:

* Customer Health Scores

• Renewal and Expansion Pipeline Attainment
• Executive Business Review (EBR) completion
• Customer Satisfaction (CSAT) and Engagement

Why Join arenaflex?

* We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: + Competitive compensation and participation in arenaflex's equity program + Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs. + Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31 + Comprehensive wellness programs and mental health support + Annual learning and development stipends to support your growth + The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations + Motivosity employee recognition program + A culture rooted in inclusivity, support, and meaningful connection

Additional Information:

* We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger.

• At arenaflex, we participate in E-Verify and are an Equal Opportunity Employer.
• All arenaflex employees are required to successfully pass a background check upon being hired.

If you're passionate about education and technology, and you're looking for a challenging and rewarding role that will allow you to make a meaningful impact, we encourage you to apply to this exciting opportunity at arenaflex. Apply for this job