Experienced Customer Success Tools Manager – Digital Transformation and Operational Excellence

Are you a seasoned professional seeking a dynamic work environment that fosters autonomy and trust? Look no further than arenaflex, a rapidly growing FinTech company that's revolutionizing the way businesses manage their finances. As a Customer Success Tools Manager, you'll play a critical role in helping entrepreneurs regain control of their financials and shaping the future of financial management.

Our Vision

At arenaflex, our ambition is to become the go-to financial management software for European SMEs. We're dedicated to helping entrepreneurs overcome tedious accounting and financial tasks, while providing them with key financial insights to make informed decisions about their business. We also support accounting firms by enabling them to focus on high-value advisory services rather than repetitive tasks.

About arenaflex

arenaflex is one of the fastest-growing FinTech companies in France, with a strong presence in the European market. In just five years, we've achieved remarkable milestones:

• Established ourselves as a leading provider of innovative accounting and financial management solutions
• Raised €225 million in funding from renowned investors, including Sequoia, a prominent Silicon Valley venture capital firm
• Grown our team from 7 co-founders to 650 employees, with an average rating of 4.6/5 on Glassdoor and 94% of employees recommending us to their friends and family
• Built a diverse and international team with members from 25 countries, with a flexible remote work culture
• Won the trust of thousands of users and achieved excellent reviews on Google

Mission and Role

As a Customer Success Tools Manager, your mission is to ensure the smooth operation of our customer success tools, including Intercom, Zendesk, Ringover, and Chilipiper. Your key responsibilities will include:

• Administering tools, including user creation and deletion, license purchases, and Intercom architecture maintenance
• Providing first-level support for our tools, understanding issues, and resolving them with the help of internal or external level 2 support
• Categorizing and analyzing problems, identifying root causes, and sharing insights with the Build team to improve processes and tool configurations
• Developing analyses and creating dashboards to inform decision-making, modifying existing reports as needed
• Serving as the primary point of contact for our tool vendors, establishing escalation processes, and staying up-to-date on their roadmaps
• Participating in strategic decision-making around support, services, and account management

Ideal Candidate

We're seeking a motivated professional with 2-3 years of experience in a startup or scale-up environment, with a proven track record of maintaining and administering applications. The ideal candidate will possess:

• Expertise in Intercom and/or Zendesk, with a strong understanding of ticketing systems
• Proficiency in French and English, with excellent communication and problem-solving skills
• Strong Excel/Gsheet, Metabase, or equivalent skills, as well as SQL knowledge
• Experience with Salesforce is a plus
• A "problem-solver" mindset, with the ability to work independently and adapt to a rapidly changing environment
• Strong ownership, drive, and autonomy, with a focus on collaboration and prioritizing high-impact business activities

What We Offer

As a valued member of our team, you can expect:

• A comprehensive health insurance package (Alan Blue and Alan Mind)
• Meal vouchers (Carte Swile)
• Additional paid time off (6-12 days) beyond the standard 5 weeks of paid vacation
• The opportunity to improve your English skills through Busuu
• A dedicated budget for remote work or coworking expenses
• Access to our Paris office, located near Saint Lazare
• A BSPCE allowance
• Access to 8,000 gyms and 300 wellness activities across France through our partner Gymlib
• A Mac computer
• Regular team-building activities, including Tech Days and our annual company seminar

Requirements for Growth

To thrive at arenaflex, you'll need:

• Proficiency in English (evaluated and appreciated based on the department you're applying to)
• Comfort working in a fast-paced, constantly evolving environment
• A strong focus on collaboration and teamwork
• Sufficient experience to prioritize high-impact business activities

Don't let perceived gaps in your experience hold you back. If you're unsure, we encourage you to apply – it could be the start of a meaningful and lasting collaboration!

arenaflex is committed to diversity, equity, and inclusion

We strive to create an inclusive, welcoming, and growth-oriented work environment in our offices and remotely. We're dedicated to providing equal opportunities to all candidates, regardless of their social and ethnic backgrounds, gender, religion, sexual orientation, or disabilities. Apply to this Job Apply for this job