Experienced Customer Service Advisor - Energy (Leicester) at arenaflex

Are you ready to join a dynamic team that's shaking up the energy industry? Do you want to be part of a company that's passionate about making a difference and creating a greener future? Look no further than arenaflex, where we're on a mission to revolutionize the way people interact with energy. As an Experienced Customer Service Advisor at arenaflex, you'll be at the forefront of our customer-centric approach, working closely with our customers to understand their needs and provide tailored solutions that make a real impact. You'll be part of a talented team that's driven by a shared passion for delivering exceptional customer service and making energy better for everyone.

About arenaflex

arenaflex is a leading energy company that's committed to creating a more sustainable future. We're a team of innovators, thinkers, and problem-solvers who are passionate about making a difference. Our mission is to provide our customers with the best possible service, while also working towards a greener, more sustainable energy future.

Your Role

As an Experienced Customer Service Advisor at arenaflex, you'll be responsible for delivering exceptional customer service to our customers, providing tailored solutions to their energy needs, and working closely with our team to identify and resolve complex issues. You'll be the face of arenaflex, representing our brand and values in every interaction with our customers.

Key Responsibilities

* Provide exceptional customer service to our customers, responding to their queries and resolving their issues in a timely and professional manner

• Work closely with our customers to understand their energy needs and provide tailored solutions that meet their requirements
• Identify and resolve complex issues, working closely with our team to find creative solutions
• Develop and maintain strong relationships with our customers, building trust and loyalty through excellent communication and service
• Stay up-to-date with industry developments and best practices, sharing knowledge and expertise with the team to drive continuous improvement
• Collaborate with our team to identify opportunities for growth and improvement, contributing to the development of new initiatives and projects

The Types of People We'd Love to Hear From

* Are passionate about delivering exceptional customer service and making a real difference in people's lives

• Are curious and love to learn, with a willingness to take on new challenges and develop new skills
• Are team players, with a strong sense of collaboration and a willingness to support and empower others
• Are passionate about sustainability and making a positive impact on the environment
• Are problem-solvers, with a creative approach to finding solutions and a willingness to think outside the box
• Are comfortable with technology and have a willingness to learn new systems and processes
• Are adaptable and flexible, with a willingness to work in a fast-paced environment and respond to changing priorities

What's in It for You?

* Hybrid working: for those out of training and performing well, you can work from home two days a week

• EV salary sacrifice: drive electric and save
• Cycle-to-work scheme
• Share options: own a little piece of the pie
• Fully stocked kitchens: snacks = fuel = happiness
• Weekly 'Family Dinner' catch-ups

Our Process

Our process usually takes up to four weeks, but we'll always do our best to flex around what works for you. Here's what you can expect:

• First Stage Interview: you'll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you
• Prep Call: after your first interview, you'll arrange a call with someone from the Talent Team to give an overview of what you need to know to succeed in the next stage
• Discovery Day: this is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews
• Final Interview: the last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions

Ready to Join the arenaflex Team?

If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you. Apply now to join our team and be part of a company that's shaping the future of energy.

Location:

Central Leicester

Salary:

£24,600

Hours:

Full Time

Immediate Starters:

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