Experienced Full Stack Enterprise Customer Success Manager – Web & Cloud Application Development

Are you a seasoned customer success professional with a passion for driving growth and profitability in complex, high-value accounts? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our growing team at arenaflex as an Enterprise Customer Success Manager (CSM). As a key player in our Customer Success organization, you will be responsible for managing and strengthening relationships with senior leaders and decision-makers across various business units and geographies.

The Opportunity

At arenaflex, we're committed to helping our customers achieve their objectives through our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions. As an Enterprise CSM, you will be a critical component of our customer success strategy, working closely with our account teams to develop account plans and drive adoption, value realization, and alignment with our customers' long-term business strategies.

Key Responsibilities:

* Advocate customer needs throughout the customer lifecycle, understanding customer business challenges and industry trends, and consulting on how arenaflex can help them achieve their objectives

• Collaborate with the account team to develop account plans and call-to-actions
• Cultivate relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction
• Develop partner-focused relationships with key account contacts
• Understand customer concerns and work effectively with internal teams to ensure our ability to resolve them
• Partner with arenaflex SMEs and customer stakeholders to advocate and anticipate the needs of customers
• Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.)
• Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team
• Champion customer needs relative to software feature requirements
• Support Sales when upsell opportunities are identified
• Other duties as assigned

The Skill Set:

* Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at an Enterprise level

• Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: able to articulate value propositions and integration into business processes
• Commercial Business Processes: able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc.
• Sales/Account Management Process Proficiency: demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques
• Project Governance Knowledge: understanding of the principles of effective Project Governance, especially as it relates to complex software implementation
• Business Systems Integration: able to understand the principles of business systems interaction through integration and data transformation
• Vendavo Solutions: willingness to learn business process and technical use cases as they relate to arenaflex solutions
• Enterprise Account Management: experience managing large enterprise customer relationships (> $1 Billion in Revenue and global presence)
• Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus
• Demonstrated ability to engage and build relationships with customer executives and key decision-makers
• Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes
• Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers
• Willingness to travel up to 10% and support international time zones

The Benefits:

* Flexibility to work from home or in the office, depending on what works best for you

• Unlimited PTO for vacation, sick, and mental health days – we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest, and recharge
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• $110 a month to cover your cell phone and internet expenses
• High-end laptop (Dell XPS or Mac)
• Competitive pay and bonus/commission
• Comprehensive health, dental, vision, and mental benefit options (PPO, FSA, HSA)
• 401k plan with a 3% employer non-election contribution

Additional Information:

* The national minimum salary is $83,995 base and benefits. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

• *Note: Disclosure as required by CA, CO, NY, and WA Pay Transparency Law*

The arenaflex Story:

arenaflex partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.

Our SaaS Products:

Our B2B pricing and selling solutions include arenaflex Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, arenaflex Sales Optimizer, Deal Price Optimizer, arenaflex Pricepoint, and Rebate & Channel Manager. You can learn more about our products here.

Our Funding:

We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.

Our Culture & You:

We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What's Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of arenaflex, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at arenaflex can see our privacy policy here.

Our Team is Growing. You Will Too.

If you're a motivated and results-driven customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a company that's changing the way businesses operate and succeed. Apply for this job