Enterprise Customer Success Manager – Drive Strategic Growth and Customer Satisfaction at arenaflex

At arenaflex, we're revolutionizing the way healthcare organizations optimize operations with our cutting-edge credentialing and network monitoring platform. As a leading Salesforce vendor, we've won the prestigious 2024 Salesforce Partner Innovation Award, solidifying our position as a trusted partner in the healthcare industry. With a growing list of esteemed clients, including Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others, we're seeking an exceptional Enterprise Customer Success Manager to join our team.

About the Role:

As an Enterprise Customer Success Manager at arenaflex, you'll be the primary point of contact for our most strategic accounts, driving customer satisfaction, retention, and growth. You'll work closely with cross-functional teams, including Product, Solutions, Enablement, and Support, to build lasting relationships and maximize customer value. Your expertise will be instrumental in ensuring seamless onboarding, delivering ongoing support, identifying expansion opportunities, and translating customer feedback into actionable insights.

About You:

We're looking for a seasoned professional with a passion for delivering exceptional customer experiences. If you have:

• 5+ years of experience in Enterprise Customer Success in B2B SaaS, with a preference for healthtech
• A proven track record of managing a book of business exceeding $3M ARR, building pipeline, and closing deals
• Strong executive relationship-building, communication, presentation, and problem-solving skills
• Experience navigating complex, matrixed client relationships and driving retention
• Familiarity with Salesforce CRM and customer success tools

Responsibilities:

As an Enterprise Customer Success Manager at arenaflex, you'll be responsible for:

• Partnering with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for Enterprise customers
• Forming deep relationships with customers, serving as a trusted advisor, and ensuring ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers
• Developing arenaflex product expertise to build credibility and add value for customers
• Conducting regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between arenaflex and our customers
• Driving commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts
• Driving a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements
• Supporting accounts with custom reporting needs outside of the standard product
• Monitoring account health and proactively resolving and escalating issues to reduce churn
• Maintaining CRM hygiene, ensuring account records and documentation are up to date
• Pursuing ongoing healthcare industry and CRM platform education and training
• Contributing to team-wide initiatives to make arenaflex a great place to work and drive Customer Success department efficiencies

Additional Information:

At arenaflex, we're committed to creating a work environment that values flexibility, innovation, and growth. As a fully remote company, we're hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA. Our benefits package includes:

• Health/Vision/Dental plans
• Unlimited PTO
• New Apple equipment
• Startup equity as part of your compensation package

Why Join arenaflex?

We're a rapidly growing company with a strong track record of success. In just 5 years, we've grown to almost 150 employees, with steady revenue growth allowing us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. We're passionate about creating a workplace that values diversity, equity, and inclusion, and we're committed to making arenaflex a great place to work.

How to Apply:

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. Apply for this job