Experienced Customer Success Manager – European Portfolio Growth and Strategic Account Management

At arenaflex, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences. arenaflex believes AI Agents represent the next major technological shift, and we're positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, MediaMarkt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. Having found strong traction with our mid-market and enterprise customers and observing our European portfolio growing before our eyes, arenaflex is now seeking a product-minded Customer Success Manager to join our team in Warsaw.

Job Description

### About arenaflex arenaflex is a cutting-edge technology company that's changing the face of customer service. Our AI Agents are designed to provide instant, personalized, and exceptional experiences for customers, and we're proud to say that leading consumer brands have already taken notice. With a strong focus on innovation and customer satisfaction, we're looking for a talented Customer Success Manager to join our team in Warsaw. ### What You'll Do As a Customer Success Manager at arenaflex, you'll play a critical role in planning and managing the success of a portfolio of customers across the entire post-sale customer journey. This will include:

• Planning and managing the success of a portfolio of customers across the entire post-sale customer journey - from kick-off through advocacy to renewal. Plenty of European brands arenaflex works with might ring a bell for you: GetYourGuide, Costco UK, MODIVO, Matas, and many more.
• Owning the revenue of your portfolio, proactively identifying and executing upsell and expansion opportunities while mitigating any churn risks.
• Thinking strategically to establish, maintain, and maximize satisfaction from using our platform. As a Customer Success Manager, you're arenaflex's ambassador to the customers. You're their ultimate advisor, helping them get the most value out of our product. You'll have an opportunity to calculate & speak ROI with your stakeholders.
• Acting as a Customer Advocate within arenaflex. You'll be the one collecting customer feedback and contributing to the creation of a successful product and service roadmaps.
• Sharing insights about how arenaflex performs for our customers with the rest of the Team. Representing customers, you'll present at company meetings and participate in customer meet-ups - it's about creating success stories worth promoting hand-in-hand with the Marketing Team.

### Ideally, You'll Bring with You

• 4+ years of professional experience working with B2B customers (min. mid-market, preferably international accounts)
• Hands-on experience working consultatively on a SaaS solution (Software as a Service) with goals tied to revenue growth
• Track record of building successful customer relationships with multiple stakeholders
• Exceptional verbal and written communication skills in English
• Self-awareness and drive to thrive within a fast-paced, ever-evolving environment that requires learning constantly
• Excellent project management skills - ability to take control of projects with multiple stakeholders
• Operational and results-driven mindset backed by a strong sense of ownership

### It'll be Awesome if You Have

• Understanding of sales methodologies (MEDDPICC)
• Experience in working with technology in the AI, Chat, CRM, or customer service space
• Experience in working with enterprise accounts and projects
• Proficiency in other than English language

### Additional Information

• We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Apply now to join our team as a Customer Success Manager and be a part of arenaflex's exciting journey! Apply for this job