Experienced Customer Success Manager – Employee Experience Platform

At arenaflex, we're revolutionizing the way the world works by empowering employees to recognize each other in real-time and aligning them to the values and goals of the company. With almost 4 million global users, our Employee Experience Platform enables employees in over 170 countries to thrive in a culture of recognition and appreciation. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you!

Our Commitment to You

At arenaflex, we value the unique perspective and individuality that each person brings to our team. We're committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

Job Summary

As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring the success and satisfaction of our customers throughout their journey with our Employee Experience Platform. You'll be responsible for providing expertise on our platform, highlighting key features and functionality, and driving usage and adoption among our customers. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

Responsibilities

* Provide expertise on the arenaflex platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies

• Establish measurable goals and KPIs for your customer accounts
• Track all implementation and post-implementation adoption activities
• Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
• Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where arenaflex can help meet needs
• Connect with your customers to update them on outstanding queries, reports, and campaigns
• Manage a revenue pipeline while up-selling and cross-selling within the existing programs
• Lead customer workshops and training around product updates & new features
• Provide regular status reports to stakeholders on progress against established goals and manage account escalations
• Understand your customers' requirements and their level of adoption of the arenaflex platform to proactively assess risk in upcoming contract renewals
• Recognize your peers for being awesome!

Qualifications

* 2+ years of customer success experience at a software/SAAS company

• Strong business acumen and proven ability to influence decision makers in various sizes of organizations
• Individuals who have completed formal sales training through a recognized program
• Proficiency with CRMs such as Salesforce or other force.com platforms
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
• Experience managing a sales pipeline and carrying a sales quota
• Strong customer-facing skills including expectation management, communication skills, information management
• Bachelor Degree or equivalent experience

Additional Information

* Why you'll love working at arenaflex: + We're passionate about disruptive technology that's rooted in science, research, and data. + We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! + We foster an environment of connection, security, and community. You'll feel at home, without reservation. + We believe in moving quickly, failing fast, and adapting to change. + We enjoy coming to work every day because we believe in our product and love our culture. + We're committed to achieving excellence in everything we do.

• Our work environment:

+ arenaflex is a hybrid-first company located at 1-11 Gordon Street in Cremorne. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a cutting-edge technology company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements to support work-life balance

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply to this Job Apply for this job