Experienced Bilingual Licensed Customer Service Agent – Property & Casualty Insurance

At arenaflex, we're revolutionizing the insurance industry by making it smarter, faster, and centered on the customer. Our innovative approach has earned us recognition as one of the best places to work, and we're looking for talented individuals like you to join our team. As a Bilingual Licensed Customer Service Agent, you'll be the first point of contact for our customers, providing exceptional service and support to help them navigate their policies and claims.

About arenaflex

arenaflex is a leading digital insurer focused on the growing home insurance market. We're committed to making policies convenient and affordable through our technology platform, which delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Our mission is to empower people to protect what matters most, and we're looking for forward-thinking, inspired game-changers like you to join us in our mission.

What We're Looking For

We're seeking a highly motivated and customer-focused Bilingual Licensed Customer Service Agent to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service and support to our customers, primarily through phone, email, and chat. You'll interact with customers to answer questions, resolve issues, and provide guidance on policies and claims. Your expertise in the property insurance space will be invaluable in helping us deliver a seamless customer experience.

Key Responsibilities

* Interact with customers to answer questions, resolve issues, and provide guidance on policies and claims

• Handle customer inquiries and concerns via phone, email, and chat
• Provide exceptional customer service and support to ensure customer satisfaction
• Collaborate with internal teams to resolve customer issues and improve processes
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices
• Contribute to the development of training materials, policies, and procedures

Requirements

* Active Property & Casualty (P&C) or Personal Lines insurance license

• Experience in a call center or high-incoming call volume environment
• Bilingual (Spanish speaking) preferred
• Home insurance experience highly preferred
• Superior customer service skills
• Empathy towards others
• Ability to work in a fast-paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better

Availability

We're looking for candidates who are available to work the following shifts:

• 9:00 AM-6:00 PM CST
• 10:00 AM-7:00 PM CST

Benefits

We offer a comprehensive benefits program, including:

• Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options
• Employee Assistance Program
• Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance
• Competitive salary and company equity through Restricted Stock Units (RSUs)
• 401K with company match of up to 4% of eligible earnings
• 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating)
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
• Continuing education and professional development opportunities

Why Join arenaflex?

* Be part of a dynamic and innovative team that's changing the insurance industry

• Work with a talented and diverse group of professionals who are passionate about delivering exceptional customer service
• Enjoy a comprehensive benefits program that supports your physical, emotional, and financial well-being
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices
• Contribute to the growth and success of a leading digital insurer

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity Statement

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job