Experienced Customer Success Manager – Korean Speaking – Unlock Global Opportunity for Every Person, Team, and Business at arenaflex

At arenaflex, we're revolutionizing the way businesses operate globally. As a Customer Success Manager, you'll play a pivotal role in building genuine and durable relationships with our clients, driving long-term revenue growth, and championing new products and capabilities to facilitate the expansion of each client's business with arenaflex. If you're a passionate business builder at heart, with a talent for tackling complex problems and driving real impact across a business, we want to hear from you.

About arenaflex

arenaflex is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, arenaflex combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, arenaflex supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. As the fastest-growing Software as a Service (SaaS) company in history, arenaflex is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

Why Join arenaflex?

At arenaflex, we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. Your experience at arenaflex will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Managing a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and accounts with strategic growth potential
• Identifying and flagging risks that will lead to customer churn, engaging appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way
• Building relationships with key stakeholders, conducting regular business reviews, and providing a high-quality experience to our customers on a day-to-day basis
• Being the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Coordinating with internal stakeholders to ensure timely response and completion of customer requests
• Driving adoption of platform features that will lead to a better customer experience and better retention

Qualifications

To succeed in this role, you'll need:

• A minimum of 4+ years of relevant work experience, including client-facing experience
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Quantitatively-inclined and data savvy, with the ability to draw quick, insightful conclusions from complex data sets and synthesize raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality, who enjoys fast-paced environments and isn't deterred by setbacks or pivots
• A solid track record of achievement, with success in a top-tier company, delivering quantifiable business impact, quickly assuming responsibilities, or winning competitive awards
• A strong analytical foundation with the ability to manipulate and synthesize data
• Proficiency in English and Native Korean language

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Equal Opportunity Employer

arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

Apply Now

If you're a passionate business builder at heart, with a talent for tackling complex problems and driving real impact across a business, we want to hear from you. Apply now to join our team and unlock global opportunity for every person, team, and business at arenaflex. Apply for this job