Experienced Full Stack Implementation Customer Success Manager – North America Expansion

At arenaflex, we're on a mission to revolutionize the mining industry with our cutting-edge digital operations platform. As we expand our presence in North America, we're seeking an experienced and detail-oriented Implementation Customer Success Manager to join our team. This role will be instrumental in ensuring smooth transitions from sale to full platform adoption for our clients across the region.

About arenaflex

arenaflex is not just your average mining software company. We're one of Mining's few modern tech companies, and the only one that's shaking up the mining industry with our innovative digital operations platform. We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.

Responsibilities

As our first Customer Success team member in the North America region, you'll be responsible for leading end-to-end presales and implementation projects for new customers in the Americas, from kick-off to go-live. Your primary focus will be on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients across North America. Some of your key responsibilities will include:

• Leading end-to-end presales and implementation projects for new customers in the Americas, from kick-off to go-live
• Developing and executing detailed project plans tailored to each customer's needs
• Configuring the arenaflex platform to meet specific customer requirements
• Conducting thorough data migration and validation processes
• Designing and delivering customized training programs for various user roles
• Managing project timelines, milestones, and resources to ensure on-time, successful deployments
• Collaborating virtually with our global team to address customer-specific needs
• Creating and maintaining implementation best practices and playbooks for the region
• Providing post-implementation support to ensure smooth adoption and resolve any issues
• Conducting regular check-ins and health checks with assigned accounts
• Working autonomously while maintaining strong communication with the core team

Qualifications and Fit

To be successful in this role, you'll need to possess a combination of technical, business, and interpersonal skills. Here are some of the qualifications and characteristics we're looking for:

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• 3-5 years of experience in customer success, project management, or consulting, preferably in a SaaS environment
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem-solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools
• Experience in mining industry will be helpful but not necessary
• Spanish language skills is a bonus!

What Sets This Role Apart

As our first Customer Success hire in the Americas region, you'll have the opportunity to pioneer our expansion and shape implementation processes for a growing market. You'll also have a direct reporting line to the C-suite, and potential to build and lead a regional team as we expand.

Why Join arenaflex?

At arenaflex, we're a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining. If you're ready to make your mark in a tech-forward company, apply today and become a part of the arenaflex Crew!

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness program
• Professional development opportunities and training
• Flexible work arrangements and remote work options
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Opportunity to work on high-impact projects and contribute to the growth of a innovative company

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Note

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job