Experienced Customer Success Account Manager – B2B Client Retention and Growth in Brazil

As a seasoned professional in Customer Success and Account Management, you have a unique opportunity to join arenaflex, a fast-growing EdTech company on a mission to make English learning accessible to students around the world. We're looking for a highly skilled and motivated Customer Success Account Manager (CSAM) to own the full post-sales experience for our B2B clients in Brazil, driving client retention, growth, and satisfaction.

About arenaflex

arenaflex is a global leader in EdTech, dedicated to revolutionizing the way students learn English through live, one-on-one conversations with native speakers. Our innovative platform has made a significant impact on the lives of millions of learners worldwide. As we expand our B2B footprint in Brazil, we're seeking a talented CSAM to join our team and contribute to our mission.

Why This Role?

We're combining CS + AM functions in select markets like Brazil due to the following reasons:

• A relatively small and manageable customer base
• Low deal complexity
• Budget and resource efficiency

This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention. As a CSAM, you'll have the opportunity to work closely with our clients, understand their needs, and develop strategic plans to drive growth and satisfaction.

Key Responsibilities

As a Customer Success Account Manager, you'll be responsible for:

• Guiding onboarding and adoption: Lead platform setup for admins and learners to ensure a quick time-to-value.
• Account segmentation and strategy: Segment accounts by revenue potential and create targeted engagement strategies.
• Drive engagement and outcomes: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.
• Support and communication: Be the go-to contact for admin requests and ensure timely, solution-oriented support.
• Monitor account health: Provide regular usage and performance reports to support internal advocacy within client organizations.
• Satisfaction tracking: Run student and admin satisfaction surveys to collect feedback and inform future improvements.
• Renewals and upsells: Own renewal conversations and identify opportunities for account growth through upsells.
• CRM management: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.
• Performance tracking: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.

What We're Looking For

We're seeking a highly skilled and motivated individual with:

• 2-4 years of experience in Customer Success and/or Account Management, with a strong track record of client retention and renewal success in a B2B setting.
• Demonstrated ability to articulate product value, manage account health, and lead strategic client conversations.
• Comfortable with data analysis, CRM hygiene, and using metrics to drive decisions.
• Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a structured way.
• Fluent in Portuguese and proficient in English (spoken and written).
• Highly organized, proactive, and client-centric.
• Must be based in Brazil and familiar with the local business and education landscape.

Why arenaflex?

* A global, mission-driven team making a meaningful impact on learners worldwide

• Pre-IPO company with high growth and equity opportunities
• Ownership and autonomy in a cross-functional, collaborative culture
• Chance to grow your career with a company expanding its B2B presence in Brazil

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a global EdTech leader
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job