Experienced Customer Risk Strategy Professional – Fintech Partnership Management and Growth
At arenaflex, we're revolutionizing the financial technology landscape by simplifying and fixing the complex banking supply chain. As a bank and software company built from the ground up, we offer builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. We're seeking an all-around business athlete to join our Customer Risk Strategy team and help drive continuous improvements across our existing operations.
About arenaflex
arenaflex is a high-growth fintech company that's changing the way financial services are delivered. We're a team of innovators, entrepreneurs, and experts who are passionate about disrupting the status quo and creating a better future for our customers. With a strong focus on technology, innovation, and customer experience, we're building a platform that's scalable, secure, and easy to use.
The Opportunity
We're looking for a highly strategic, operational, and product-oriented individual to join our Customer Risk Strategy team. As a Customer Risk Strategy Professional, you'll play a critical role in managing our forward-thinking, strategic, and highly efficient risk programs to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer.
Key Responsibilities
As a Customer Risk Strategy Professional, you'll be responsible for:
- Managing oversight of arenaflex's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers, or key risk indicators that require further investigation.
- Supporting evaluation of partnership expansions: As arenaflex's relationships with its Fintech Partners grow and expand, you'll be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations.
- Designing and implementing new processes: Maintain a growth mindset by helping members of the arenaflex risk and compliance organization identify and develop potential process improvements as our partnership activities continue to expand.
- Driving development of key metrics and reporting: Work closely with the arenaflex senior leadership team on developing new metrics and providing periodic reporting on arenaflex's partnership activities to executive management and the Board of Directors.
What You'll Need to Be Successful
To be successful in this role, you'll need:
- 2-3 years of experience in a high-growth environment, including management consulting, financial regulatory agency, financial services, and/or fintech company
- Ability to jump into new situations, with a willingness to learn quickly and help solve problems
- Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical
- Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business
- Attention to detail and a commitment to accuracy
- Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must
- Excitement about working in a fast-paced, deeply cross-functional space
What You'll Get from Us
As a member of the arenaflex team, you'll enjoy:
- Comprehensive health, dental, and vision plans, including options that are 100% covered by arenaflex for you and 100% covered for your dependents!
- Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
- FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
- 401k plan, including self-directed brokerage options
- Flexible time-off policy - take the time off that you want and need to relax and recharge
- 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
- Catered lunches and dinners for SF employees
- Commuter benefits
- Regular team building events, including annual offsite
Pay Transparency
Compensation packages at arenaflex include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. The annual base salary range for this role is $115,000 - $130,000 + equity.
We Look Forward to Hearing from You
arenaflex is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to [email protected]. We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here. Apply to this Job Apply for this job