Experienced Customer Profit Strategist – Salon and Spa Software Optimization

At arenaflex, we're on a mission to revolutionize the salon and spa industry by empowering businesses to grow their profit through our cutting-edge software solutions. As a fast-growing SaaS company, we're seeking a sharp, resourceful, and customer-obsessed Profit Strategist to join our small but mighty Customer Profit Team. This role is perfect for someone who loves working directly with customers, thinks on their feet, and can confidently lead conversations around strategy, structure, and outcomes.

About arenaflex

arenaflex is a fully remote, fun, and ambitious team that's passionate about making a difference in the lives of salon and spa professionals. We're not just a company – we're a community that values collaboration, innovation, and customer satisfaction. As we continue to grow and expand our reach, we're looking for high-potential individuals who share our vision and are eager to be part of a winning team.

The Role

As a Customer Profit Strategist at arenaflex, you'll be responsible for helping our customers grow their profit through our most powerful tools – flows, memberships, packages, rebooking campaigns, and more. This role is 75% live customer calls and 25% strategic outreach and campaign follow-up. If you're energized by direct impact, real conversations, and problem-solving in real time, we want to hear from you.

Key Responsibilities

* Run ~6-8 customer calls per day helping business owners optimize for profit and efficiency using arenaflex tools

• Guide customers through flow creation, offer structuring, membership design, and seasonal campaign strategy
• Think on your feet – every call is different, and the customer often doesn't know what they need until you uncover it with them
• Follow up with leads from outreach campaigns and promo pushes to drive bookings and conversions
• Support with outbound messaging to key segments (e.g., expiring credits, missed opportunities, vertical-specific promos)
• Help track and manage pipeline in Airtable and Salesforce (don't worry, we'll train you up)
• Collaborate cross-functionally to build smarter processes, share customer insights, and refine what works

What We're Looking For

* 2+ years experience in customer success, onboarding, or sales-like environments

• Strong presentation and verbal communication skills – you can own a Zoom room
• Comfort navigating ambiguity – our calls don't follow a script, and no two are the same
• Confidence talking strategy – you're not afraid to ask questions, pitch ideas, or challenge assumptions
• Highly organized with a systems mindset (experience with Airtable, Notion, or Intercom is a plus)
• Ability to work independently, move fast, and handle multiple tasks without letting anything drop
• Bonus: industry experience (salon, medspa, wellness), or previous use of arenaflex

What You'll Love About arenaflex

* Health, dental, vision, life & LTD insurance

• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• Flexible and unlimited PTO
• 401k plan available (no matching)
• Employee stock option program

Why This Role Matters

This team is still early – but we're building something with serious momentum. Our job is to make sure customers actually use the powerful tools they're paying for – and when we do that right, they stay longer, grow faster, and make more money. You'll be on the frontlines of that, helping businesses implement profit-driving strategies, refining our outreach and messaging, and shaping the future of this team alongside us.

Let's Be Honest…

This role isn't for someone who needs rigid structure or step-by-step instructions. You'll need to be self-directed, solutions-oriented, and comfortable navigating grey areas. We're figuring things out as we go, and we want someone excited by that – not overwhelmed by it.

Join Our Team

If you're a customer-obsessed, strategy-driven, and results-oriented individual who's passionate about making a difference in the lives of salon and spa professionals, we want to hear from you. Apply now to become a part of our dynamic and growing team at arenaflex. Apply to this Job Apply for this job