Program Manager, Customer Implementation at arenaflex

Join arenaflex, a pioneering force in the industry, as we revolutionize the way governments and communities interact with technology. We're seeking a dynamic, mission-driven leader to manage our customer implementations and success, ensuring seamless project delivery and unlocking long-term partnerships across verticals like broadband, transportation, energy, and water infrastructure.

About your role at arenaflex

As a Program Manager, Customer Implementation, you will lead a customer implementation and success team, working closely with customers to ensure that projects are executed on time, within scope, and to high-quality standards. You will serve as a key partner to government stakeholders, guiding them through program implementation and turning mandates into milestones and challenges into opportunities.

Key Responsibilities:

* Lead a customer implementation and success team, working with customers to ensure that projects are executed on time, within scope, and to high-quality standards.

• Guide state and local partners through program implementation, turning mandates into milestones and challenges into opportunities.
• Represent the customer needs to cross-functional contributors within arenaflex, including software engineers, designers, product managers, and policy experts.
• Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders.
• Build trusted relationships with key decision-makers, enabling arenaflex to expand horizontally across state programs beyond broadband.
• Collaborate with sales, product, engineering, and marketing teams to ensure our platform evolves with real-world needs and policy shifts.
• Stay up-to-date on relevant federal and state policy developments, distilling insights to drive proactive engagement.
• Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety.
• Provide mentorship and coaching to team members and support the efficient flow of information and expertise throughout the organization.
• Represent arenaflex at key convenings, public sector forums, and strategic meetings.

About you

We're looking for a candidate with a unique blend of public sector savvy, technical fluency, and a growth mindset. You should be comfortable adopting new tools quickly and using them to drive efficiency, collaboration, and insight.

Essential Qualifications:

* Deep familiarity with how federal funding flows through state and local government, with experience in broadband, infrastructure, or related programs a plus.

• Experience implementing technical solutions with or within government (e.g., GovTech, civic tech, federal grant programs).
• Ability to quickly learn federal policy frameworks and advise internal teams and clients accordingly.
• Technically fluent, with the ability to adopt new tools quickly and use them to drive efficiency, collaboration, and insight.
• Proven track record managing or mentoring client-facing teams in fast-paced or high-growth environments.
• Exceptional communication, relationship-building, and stakeholder management skills, especially in politically complex environments.
• Strong critical thinking and analytical skills, with the ability to anticipate both immediate needs and longer-term opportunities.
• Self-starter who thrives on ownership and autonomy, but collaborates well across technical and non-technical teams.
• Bachelor's degree in public policy, business, technology, communications, or a related field, with a master's degree a big plus.

Nice to have:

* Project management experience and/or certifications (e.g., PMP, Agile, Scrum).

About arenaflex

arenaflex is a creative problem-solving force, approaching a legacy industry with a new point of view. We're humble but ambitious, knowledgeable but curious, persistent but not obnoxious. We're concise and effective in written and spoken communication, comfortable working remotely, and united by a shared vision.

About what you get

As a Program Manager, Customer Implementation at arenaflex, you can expect:

• Competitive salary plus meaningful equity upside
• Comprehensive (and ever-expanding) benefits for employees and their dependents
• Opportunities to learn and grow – all things startups
• A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market
• To get away – we all convene 1-2x/year for team-wide retreats
• We're actively shaping our benefits program: have a say in which benefits matter to you

If you're a mission-driven leader with a passion for public sector innovation, we want to hear from you. Apply now to join arenaflex and be part of a team that's shaping the future of government and community technology. Apply for this job