Experienced Customer Architect – AI Writing Solutions & Technical Partnership Development

At arenaflex, we're revolutionizing the way businesses communicate with their customers through cutting-edge AI writing solutions. As a Customer Architect, you'll play a pivotal role in shaping our customers' success by partnering with them to uncover and create tailored solutions that meet their unique business needs. If you're a seasoned technical professional with a passion for innovation and a builder mentality, we want to hear from you.

About arenaflex

arenaflex is a leading provider of AI writing solutions, empowering businesses to create high-quality content at scale. Our mission is to help companies grow by providing them with the tools and expertise they need to succeed in the ever-evolving digital landscape. With a focus on innovation, collaboration, and customer satisfaction, we're committed to delivering exceptional results that drive meaningful business outcomes.

Your Role

As a Customer Architect at arenaflex, you'll be part of a dynamic team that's dedicated to helping our customers achieve their goals. Your primary objective will be to partner with our customers to identify and address their business needs, including creating custom templates and leveraging our APIs. You'll work closely with our account partners, including Customer Success Managers and Implementation Managers, to support the adoption and realization of value for our largest customers.

Key Responsibilities

* Support the Customer Success and Account Management team in scoping use-cases that require customized solutions, validating technical feasibility, and owning implementation

• Scope customers' business and technical needs, including quantifying existing problems, understanding tools, workflows, data structure, and integration points to deliver exceptional content
• Own the creation of custom templates, deployment of our Knowledge Graph capabilities, and act as the technical resource for customers to leverage our APIs
• Communicate limitations and propose solutions, including scope, resource needs, and projected timelines
• Develop and maintain a deep understanding of our AI writing solutions, the broader AI and LLM landscape, as well as our customers' ecosystems to offer prescriptive solution recommendations
• Work closely with Engineering to QA outputs from implementation, calibrate, and iterate until optimal results are achieved
• Develop new processes, systems, and workflows to reduce time to value for our customers
• Ensure collateral, documentation, and processes are in place to support customers' technical integration needs
• Communicate the voice of the customer back to our Product and Engineering teams to inform relevant enhancements to our product

Is This You?

We're looking for a seasoned technical professional with a passion for innovation and a builder mentality. If you have:

• 5+ years of technical roles in SaaS, including 3+ years of experience in solutions architect or technical account management
• Experience managing a customer book of business
• Worked with Fortune 500 customers for a high-growth, B2B SaaS company
• Experience with generative AI and prompt engineering (a huge plus)
• Experience working with APIs
• Nice-to-have: Python chops
• Excellent communication and collaboration skills, with the ability to translate complex technical concepts into practical business language for non-technical audiences
• High versatility, with the ability to lead discovery sessions with multiple stakeholders, uncovering use cases and business pain, while addressing complex technical hurdles
• Business outcome-oriented, with a laser focus on delivering solutions that create meaningful business results
• Tenured problem-solving skills, with the ability to identify root causes and work collaboratively to resolve issues

Benefits & Perks

As a full-time employee at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for home office setup, cell phone, internet, wellness, and learning and development
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options, and 401k

Join Our Team

At arenaflex, we're committed to diversity, equity, and inclusion. We're an equal-opportunity employer and welcome applications from qualified candidates who share our values. If you're passionate about innovation, customer success, and technical partnership development, we want to hear from you. Apply now to become a part of our dynamic team and help shape the future of AI writing solutions. Apply for this job