Experienced Customer Success Manager (German Speaking) – Compliance Automation Expert

At arenaflex, we're revolutionizing the way companies approach compliance automation in Europe. As a Customer Success Manager, you'll play a pivotal role in shaping the customer experience, ensuring seamless onboarding, and driving growth through strategic partnerships. If you're a results-driven, customer-centric professional with a passion for compliance and a knack for problem-solving, we'd love to hear from you.

About arenaflex

arenaflex is a cutting-edge platform that empowers growing companies in Europe to achieve audit-readiness in record time. With a strong foundation in compliance automation, we're backed by top VCs (Octopus Ventures, Commerzbank's Neosfer) and founders from unicorns like Signavio. Our mission is to make security compliance fast, stress-free, and accessible to all. With a lean team of 19 and growing, we're looking for a talented Customer Success Manager to join our ranks and help us scale our impact.

About You

As a Customer Success Manager at arenaflex, you'll be the face of our company, guiding customers through their compliance journey from onboarding to renewal and beyond. This role requires a unique blend of technical acumen, business savvy, and exceptional communication skills. You'll collaborate with our sales, product, engineering, and marketing teams to deliver value, drive product improvements, and create helpful resources for our customers.

Key Responsibilities

* Own the customer journey from onboarding through adoption to renewal and upsell

• Proactively identify opportunities and gaps, and take initiative to address them
• Become an expert in compliance (ISO 27001, GDPR, etc.) – no worries, we'll teach you everything
• Collaborate cross-functionally with Product, Sales, Engineering, and Marketing to deliver value
• Be a voice of the customer inside the company, driving product and process improvements
• Create helpful resources, such as onboarding flows, knowledge base articles, quick videos, and internal tooling ideas
• Work directly with the CS Lead to align on strategy, scale our processes, and improve how we support and retain customers

Experience You'll Bring

* German (C2) and English (fluent) language skills

• 1-3 years of professional experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Business Development, ideally at a VC-backed startup or scale-up, VC firm, or a top-tier consulting or investment banking firm
• A track record of taking ownership and delivering results independently
• Excellent communication skills
• Comfortable talking through basic technical concepts with a technical audience
• Organized and proactive – you plan ahead and follow through
• Energetic and engaged with remote culture

Nice-to-Haves

* Experience in compliance, cybersecurity, or SaaS

• Experience with account management communication, including upsells, renewals
• Startup experience (bonus if you've seen growth from Seed to Series A/B)

What We Offer

* Remote Work: 100% remote work with a virtual office in Gather

• Competitive Salary: Industry-competitive local salaries
• Equity: Generous equity package – we're all owners of arenaflex and beneficiaries of our collective success
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors
• Development Budget: €1,000 annual personal development budget
• Home office Budget: Home office budget and access to co-working spaces
• Holidays: 26 days holiday + local public holidays
• Health Insurance: Comprehensive health coverage
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we're headed to Milan!)
• Company Events: Company-wide events to build relationships and have some fun!
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones)

Interview Process

* Intro Chat (20-30 min) – Get to know us and share your story

• Take-Home Challenge – Show us how you think
• Challenge Interview (1 hr) – Discuss your challenge and role expectations with our CS Lead
• Virtual Onsite (1 hr) – Meet the team + co-founders in our Gather virtual office

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work.

Learn More About Life at arenaflex

You can learn more about Life at arenaflex here.

Apply to this Job

Apply to this Job Apply for this job