Experienced Strategic Customer Success Manager – Fortune 50-100 Account Management and Growth
At arenaflex, we're on a mission to revolutionize the way teams create and share content. Our innovative platform has captured the attention of Fortune 50-100 companies, and we're now seeking an experienced Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in helping our largest customers achieve their goals and drive business value with arenaflex.
About arenaflex
arenaflex is a cutting-edge content creation platform that empowers teams to produce high-quality content at scale. Our vision is to make great writing accessible to everyone, and we're committed to delivering exceptional value to our customers. With a strong foundation in place, we're now expanding our Customer Success team to support our growing customer base.
Your Responsibilities
As our Strategic Customer Success Manager, you'll be responsible for driving customer success and growth across our Fortune 50-100 accounts. Your top priority will be to help our customers achieve their goals and maximize the value of arenaflex. You'll work closely with our Sales team to identify new opportunities for revenue growth, cross-sell, and upsell. Your key responsibilities will include:
- Acting as the single point-person for customers, creating, owning, and driving their overall success plan
- Developing expertise as an advisor of best practices in developing on-brand content at scale
- Meticulously project managing programs that will help customers drive adoption, business value, and renew usage of arenaflex
- Owning the full customer renewal process, including forecasting, negotiating, and proposal creation
- Being accountable to Gross and Net Dollar Retention Rate targets for your customers
- Working collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell
- Developing new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization
- Producing and "processifying" decks, Looms, and emails that help your customers onboard, adopt, and renew usage of arenaflex at scale
- Collecting and sharing insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
- Analyzing product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities
Is This You?
We're looking for an experienced Strategic Customer Success Manager who has a proven track record of success in Fortune 50-100 account management and growth. If you have:
- 7+ years of experience in a CSM role focused on Fortune 50-100 accounts
- Experience delivering high-touch, white-glove service to large, key accounts
- Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
- Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
- Experience managing and building relationships across multiple stakeholder levels, including C-Level
- Experience in the art of Change management, motivating, unblocking, and overcoming barriers to large, transformational change
- An ability to make the complex simple
- Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams (a real plus)
- Experience managing or owning large-scale deployments (a real plus)
And:
* Proactive communication skills, both sync and async
- Intrinsically motivated: you set the highest possible bar for what you build, write, ship
- Incredibly curious and an active listener
- A great presenter
- A genuine leader
- A connection to our mission of Great writing for everyone
- A natural affinity to our values of Connect, Challenge, Own
Benefits & Perks (US Full-time employees)
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options, and 401k
Join Our Team
If you're a motivated and experienced Strategic Customer Success Manager looking for a new challenge, we'd love to hear from you. Please submit your application, and let's work together to drive customer success and growth at arenaflex. Apply to this Job Apply for this job