Experienced Strategic Customer Success Manager – Fortune 50-100 Accounts

Are you a seasoned customer success professional with a passion for driving growth and adoption in complex customer relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an Experienced Strategic Customer Success Manager to join our team and help our Fortune 50-100 customers succeed with our innovative product.

About arenaflex

arenaflex is a cutting-edge technology company that's revolutionizing the way teams create and share content. Our mission is to make great writing accessible to everyone, and we're committed to delivering exceptional customer experiences that drive growth and adoption. With a strong focus on innovation, collaboration, and customer success, we're building a world-class team that's passionate about making a difference.

Your Role

As an Experienced Strategic Customer Success Manager at arenaflex, you'll be responsible for driving the success of our Fortune 50-100 customers. You'll work closely with our customers to understand their needs, develop tailored success plans, and deliver exceptional customer experiences that drive growth and adoption. Your top priority will be to help our customers achieve their goals and exceed their expectations.

Key Responsibilities

* Act as the single point-person for customers, creating, owning, and driving their overall success plan

• Develop expertise as an advisor of best practices in developing on-brand content at scale
• Meticulously project manage programs that will help customers drive adoption, business value, and renew usage of arenaflex's product
• Own the full customer renewal process, including forecasting, negotiating, and proposal creation
• Be accountable to Gross and Net Dollar Retention Rate targets for your customers
• Work collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell
• Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization
• Produce and processify decks, Looms, and emails that help your customers onboard, adopt, and renew usage of arenaflex's product at scale
• Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
• Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities

Essential Qualifications

* 7+ years of experience in a CSM role focused on Fortune 50-100 accounts

• Experience delivering high-touch, white-glove service to large, key accounts
• Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
• Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
• Experience managing and building relationships across multiple stakeholder levels, including C-Level
• Experience in the art of Change management, knowing how to motivate, unblock, and overcome barriers to large, transformational change

Preferred Qualifications

* Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams

• Experience managing or owning large-scale deployments
• Proactive communication skills, both sync and async
• Intrinsically motivated: you set the highest possible bar for what you build, write, ship
• Incredibly curious and an active listener
• A great presenter
• A genuine leader
• A connection to our mission of Great writing for everyone
• A natural affinity to our values of Connect, Challenge, Own

What We Offer

* Competitive compensation and company stock options

• Comprehensive benefits package, including medical, dental, and vision coverage for you and your family
• Generous PTO, plus company holidays
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for home office setup, cell phone, internet, wellness, learning, and development
• Company-wide off-sites and team off-sites
• Opportunities for career growth and professional development

Why Join arenaflex?

* We're a company that's passionate about making a difference in the world of content creation

• We're committed to delivering exceptional customer experiences that drive growth and adoption
• We offer a dynamic and collaborative work environment that's perfect for innovators and problem-solvers
• We're dedicated to diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for everyone

How to Apply

If you're a motivated and experienced customer success professional who's passionate about driving growth and adoption in complex customer relationships, we want to hear from you! Please submit your application, including your resume and a cover letter, through our application page. We can't wait to hear your story and learn more about your qualifications! Apply for this job