Experienced Full Stack Customer Success Engineer – Public Sector Cloud HPC Solutions

At arenaflex, we're revolutionizing the way organizations approach high-performance computing (HPC) in the cloud. As a leader in enterprise big compute, we're dedicated to empowering our customers to achieve their goals through innovative solutions and exceptional support. We're now seeking an experienced Full Stack Customer Success Engineer to join our team in the US, focusing on public sector customers. This role is a unique opportunity to make a meaningful impact, build lasting relationships, and drive digital transformation in the HPC space.

About arenaflex

arenaflex is the leader in enterprise big compute, with a dynamic team that's welcoming, collaborative, and diverse. Our customers range from innovative startups to well-known global automotive manufacturers, and we're committed to helping them achieve their goals through cutting-edge solutions and exceptional support. As a part of our team, you'll be at the forefront of the HPC revolution, working with the latest technologies and collaborating with a talented group of professionals who share your passion for innovation.

Your Role and Impact

As a Full Stack Customer Success Engineer, you'll be responsible for leading and owning technical engagements with our public sector customers. You'll work closely with customers and internal teams to deliver the best cloud HPC experience to users, building meaningful relationships and going above and beyond to ensure their success. Your key responsibilities will include:

• Becoming a trusted technical advisor and owning the technical relationship with customers
• Leading technical activities from deployment to user training and support
• Collaborating with arenaflex Solutions Architects to plan and execute successful deployments of arenaflex solutions
• Analyzing technical needs, requirements, and customer infrastructure to identify opportunities for growth and improvement
• Onboarding new customer workflows and growing arenaflex's footprint in the public sector
• Gaining deep knowledge of customer workflows and HPC environments
• Working with customers to define and execute their digital transformation strategy, migrating workloads from on-prem to the cloud
• Articulating and presenting arenaflex solutions at conferences, user groups, webinars, and other events
• Collaborating with Product Management to provide feedback and improve the design of our ScaleX platform

Key Qualifications

To succeed in this role, you'll need:

• Experience working on complex technical challenges within the defense or public sector
• A customer-obsessed mindset, with a focus on empathy and understanding customer needs
• A passion for solving difficult problems and finding innovative solutions
• At least 2 years of software, hardware, or cloud experience in a customer-facing role
• A B.S. in engineering, computer science, math, physics, or equivalent
• The ability to work independently and collaboratively as part of a diverse team
• Strong communication and presentation skills, with the ability to articulate complex technical topics in an easy-to-understand manner

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• 3 years of enterprise cloud, hardware, or software technical experience
• General knowledge in at least one of the HPC disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.)
• Experience with enterprise customers in one or more of the industry verticals we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector
• Experience with at least one of the HPC simulation software packages (such as ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.)
• Strong presentation and communication skills, with the ability to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent
• Ability to manage multiple complex projects and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages, and how these tools are used and deployed by customers

What We Offer

As a member of the arenaflex team, you'll enjoy a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development, including training and education programs
• Collaborative and dynamic work environment, with a talented team of professionals who share your passion for innovation
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you're a motivated and experienced professional with a passion for HPC and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. As part of our standard hiring process for new employees, employment with arenaflex will be contingent upon successful completion of a comprehensive background check.

Candidate Privacy

Here at arenaflex, we're committed to being transparent in our policies around candidate privacy. For more details on the information arenaflex collects in your application, please view the arenaflex Applicant Privacy Policy here. Apply for this job