Experienced Full Stack Customer Activation Manager – Enterprise Solutions

At arenaflex, we're revolutionizing the way businesses manage their finances. Our all-in-one financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. As a Customer Activation Manager at arenaflex, you'll play a critical role in delivering value to our customers and driving revenue for our business.

About arenaflex

arenaflex is a financial operations platform designed to save companies time and money. Our innovative solution has already helped over 40,000 businesses, from family-owned farms to e-commerce giants to space startups, save $10B and 27.5M hours. Founded in 2019, arenaflex powers the fastest-growing corporate card and bill payment platform in America, enabling over $80 billion in purchases each year. Our investors include top-tier venture capital firms and angel investors who were founders or executives of leading companies. The arenaflex team comprises talented leaders from leading financial services and fintech companies, as well as technology companies like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. arenaflex has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

As a Customer Activation Manager at arenaflex, you'll be responsible for delivering value to our customers and revenue for our business by implementing arenaflex's products for newly-closed customers. You'll have the opportunity to help build and refine arenaflex's Customer Activation organization and define the customer strategy that fuels our growth.

Key Responsibilities

* Project manage thorough and complete implementation and onboarding of new arenaflex Strategic Enterprise customers

• Execute successful launches of the arenaflex platform across top-tier accounts in partnership with our Account Executive and Account Management teams
• Act as a strategic consultant and extension of your customers' team as you guide them through arenaflex setup and best practices
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve for those
• Drive initial product utilization and revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing arenaflex is a high-value initiative
• Become an expert in the full range of integration and configuration options for arenaflex's suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Essential Qualifications

* Minimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organization

• Experience managing strategic enterprise customer relationships with numerous stakeholders
• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers' needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

* Bachelor's degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing nascent product to Enterprise
• Experience with financial services sales
• Experience at a high-growth startup

Benefits

* 100% medical, dental & vision insurance coverage for you + Partially covered for your dependents + One Medical annual membership

• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

* Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• arenaflex Applicant Privacy Notice

If you're a motivated and results-driven professional looking to join a fast-paced and innovative company, we encourage you to apply for this exciting opportunity. Apply for this job