Experienced Full Stack Customer Success Manager – Enterprise Influencer Marketing Solutions

Are you a strategic and customer-centric professional with a passion for influencer marketing and creator content? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading software company that unifies and powers advanced influencer marketing for the world's most innovative enterprises. At arenaflex, we're on a mission to revolutionize the marketing industry by providing a platform that facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Our Intelligence Cloud is trusted by top brands like Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever, who leverage our platform to drive real business results across their influencer marketing ecosystems. As a Customer Success Manager, Enterprise at arenaflex, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You'll guide customers in aligning their goals with arenaflex's platform capabilities, driving long-term adoption and program success.

What You'll Do:

* Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.

• Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of arenaflex's self-service tools.
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer's marketing and business objectives.
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
• Partner with Product Support to route technical questions and product-related issues for efficient resolution.
• Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.
• Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
• Act as the customer's internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
• Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

Who You Are and What You'll Need for This Position:

* Passionate about influencer marketing, creator content, and social media measurement.

• 3+ years of experience in a strategic customer-facing role, ideally working influencer marketing for an agency, brand, or technology.
• Proven success managing toward business KPI goals and customer advocacy metrics.
• Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
• Comfortable leading in-person client meetings and on-site engagements as part of a broader relationship management strategy.
• Thrives on solving problems and delivering thoughtful, customer-centric solutions.
• Builds strong, trusted relationships and acts as a strategic advisor to your customers.
• Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies.
• Balances strategic thinking with day-to-day execution and follow-through.
• Stays composed and adaptable in a fast-paced, evolving environment.
• Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
• Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.
• Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.
• Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Why Join arenaflex?

* arenaflex is a global company with a diverse and inclusive culture that values collaboration, growth, and innovation.

• We offer a comprehensive benefits package, including competitive salary, stock options, and a range of perks and benefits that support your well-being and career development.
• Our Intelligence Cloud is a cutting-edge platform that provides a unique opportunity to work with the latest technologies and trends in influencer marketing.
• arenaflex is a company that is disrupting the marketing industry, and we're looking for talented professionals who share our passion for innovation and customer success.

Compensation, Benefits, and Beyond:

* We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

• arenaflex offers a competitive salary, stock options, and a range of perks and benefits that support your well-being and career development.
• Our benefits package includes health, dental, and vision insurance, 401(k) matching, and a generous paid time off policy.
• We also offer opportunities for professional development, including training, mentorship, and career advancement.

How to Apply:

If you're a motivated and customer-centric professional with a passion for influencer marketing and creator content, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for this role. We can't wait to hear from you! [Apply to this Job](https://empllo.com/jobs/view/arenaflex-customer-success-manager-enterprise-3373610) Apply for this job