Rewritten Job Title:

Join arenaflex in Revolutionizing Healthcare Benefits

At arenaflex, we're passionate about transforming the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions. Our mission-driven organization is built on a diverse team of unique individuals who are encouraged to be their authentic selves. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity as a Customer Operations Manager.

About the Role

We're seeking a seasoned Customer Operations Manager to lead arenaflex's Implementation team, a critical function that ensures our clients have a seamless and successful onboarding and renewal experience. As a strategic leader and hands-on contributor, you'll work across departments to deliver an exceptional customer experience that reflects arenaflex's mission and values.

Key Responsibilities:

• Lead and mentor a team of Implementation Managers and Implementation Coordinators, including coaching, development, and individual performance management
• Attend and participate in weekly Manager meetings
• Facilitate weekly Implementation team meetings
• Monitor Salesforce Dashboards to ensure Implementation Department goals are met
• Serve as a project manager for identified projects, ensuring clear communication and collaboration with the team
• Assist with Manager Quality Audits
• Educate team members (with a focus on new hires) on arenaflex's processes and procedures
• Continuously improve the process flow map of all tasks across implementations and renewals, and make recommendations for process improvement and efficiency
• Work with the Sales team to ensure Sales rep needs are met while transitioning new sales to the implementation team
• Manage expectations with Sales and Account Management teams around implementation and renewal turnaround times and deadlines
• Partner with HPA to ensure timely progress/completion on all Javelina set-ups
• Oversee vendor partnerships that are critical in the implementation and renewal support process
• Maintain and continuously refine a library of process and procedural documentation
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic, and outcome-oriented

You Bring:

We're looking for a seasoned professional with:

• Bachelor's degree in business or a related field
• 3+ years of implementations, project management, account management, or related experience preferably in the health benefits industry
• A high degree of organization, accuracy, and detail-orientation
• Strong customer service skills
• An ability to multitask numerous different projects simultaneously
• An obsession with hitting deadlines and making sure work is delivered on-time
• Excellent written and verbal communication skills
• Demonstrated success in multi-departmental problem-solving
• Experience with Salesforce, or a similar Customer Relationship Management system

Extra Credit:

We're particularly interested in candidates with:

• Previous network or TPA experience
• Previous management experience

About arenaflex

At arenaflex, we're dedicated to transforming health insurance and building a health plan everyone can love. We're a mission-driven organization that offers a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above-average total rewards package.

Compensation and Benefits:

The salary range for this position is $84,000 - $141,300 annually. Numerous factors, including education, skills, work experience, certifications, etc., will be considered when determining compensation. Our unique benefits program includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.

A Little More About Us:

We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space. We have raised money from top-tier investors who share the same long-term vision as we do of building an industry-defining company that will endure over the long run. We are well-capitalized. Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common. Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at arenaflex care deeply about making a positive impact in the lives of the people we serve.

Join Our Team:

If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity as a Customer Operations Manager at arenaflex. Apply now to join our mission-driven organization and be part of a team that's revolutionizing healthcare benefits.