Senior Customer Support Engineer – arenaflex India

Join the arenaflex Team and Revolutionize Business Intelligence

Are you passionate about delivering exceptional customer support and passionate about business intelligence? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and experienced Senior Customer Support Engineer to join our India team. As a Senior Customer Support Engineer, you will play a critical role in delivering post-sales support and solutions to our customers, while serving as an advocate for their needs.

About arenaflex

arenaflex is a next-generation data analytics and business intelligence platform that has revolutionized the way businesses make decisions. Our platform provides an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. With our platform, businesses can cut project implementation time from months to weeks, achieve revolutionary query speed, and maintain a unified, single source of truth for multiple workloads, including business intelligence, analytics, and machine learning.

Why arenaflex?

* We're a game-changing analytics product that will allow companies to answer complex questions in seconds, not days or weeks.

• We're backed by marquee VC's such as Google Ventures and Kleiner Perkins.
• We were named one of Inc. Magazine's Best Workplaces of 2022 and the only vendor to be recognized in the 2022 Gartner Magic Quadrant and the 2022 Gartner Market Guide.
• We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type.

Key Responsibilities

As a Senior Customer Support Engineer, you will be responsible for:

• Providing day-to-day support to arenaflex customers and internal stakeholders.
• Contributing individually and as a team member to resolve issues related to the use and administration of the platform, installation, upgrade, performance, and clustering.
• Assisting in diagnosing and resolving incidents and service requests referenced by more junior members of the team.
• Researching complex incidents and service requests and developing solutions.
• Enriching both the internal and customer Knowledge Base, and the user community.
• Demonstrating excellent oral and written communication skills.
• Participating in special Customer Support initiatives.
• Demonstrating commitment in areas of strategic importance to the organization.

Requirements

To be successful in this role, you will need:

• A B.S.C. in Computer Engineering, Computer Science, or a similar technical degree.
• A minimum of 5+ years of technical support experience.
• Excellent analytical and troubleshooting skills.
• Strong experience in setting up (including clusters) and troubleshooting of Linux and Tomcat.
• Knowledge in RDBMS, DB modeling, and SQL.
• Nice to Have: Python, Kafka, Experience with BI tools like Tableau, MicroStrategy, PowerBI, ITIL.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Flexible work arrangements, including remote work options.
• Comprehensive training and onboarding program.
• Opportunities to work with a talented and diverse team.

Work Environment and Culture

arenaflex is a fast-paced, dynamic environment where no two days are the same. We're a team of passionate and dedicated professionals who are committed to delivering exceptional customer support and solutions. We value collaboration, innovation, and continuous learning, and we're looking for someone who shares these values.

How to Apply

If you're passionate about delivering exceptional customer support and passionate about business intelligence, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job