Experienced Customer Success Manager – Consumer Packaged Goods (CPG) at arenaflex

Are you a seasoned professional with a passion for driving customer success and revenue growth in the Consumer Packaged Goods (CPG) industry? Do you have a deep understanding of manufacturing processes, engineering analyses, and business acumen? If so, we invite you to join arenaflex as an Experienced Customer Success Manager – Consumer Packaged Goods (CPG) and be part of a revolutionary team that's upgrading manufacturing with cutting-edge technology.

About arenaflex

arenaflex was founded in 2019 with a mission to upgrade manufacturing by providing unprecedented visibility into products and AI-driven tools that highlight problems and generate quantitative data. Our team of engineers with deep experience across the product development cycle has become frustrated by the cost and complexity of modern manufacturing. So, we decided to upgrade it. By offering a platform that combines industrial CT scanning, computer vision analysis, web-based collaboration, and a business model that makes advanced manufacturing tech more accessible to every industry, we're revolutionizing the way complex products are created, manufactured, and used across industries. Headquartered in Cambridge, MA, and with an office in San Francisco, CA, arenaflex is building a team that represents a variety of backgrounds, perspectives, and skills. We're committed to creating a workplace that's inclusive, diverse, and empowering. If you're excited about our technology, the opportunity, and are eager to learn more, we'd love to hear from you!

About the Role

As an Experienced Customer Success Manager – Consumer Packaged Goods (CPG) at arenaflex, you'll own the complete customer lifecycle from post-sale onboarding through renewals and expansion. You'll serve as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, you'll lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.

Key Responsibilities

* Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance

• Identify, track, and quantify business impact, demonstrating ROI of arenaflex's products and services
• Proactively manage renewals processes and mitigate churn risk
• Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks

What You'll Need

* Engineering B.S. degree or equivalent technical experience

• 6+ years of client-facing experience, such as in account management, consulting, or program management and/or working in CPG, including packaging, or with plastics and comparable products and processes
• You understand the CPG industry's typical business models, manufacturing processes, and supplier dynamics
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Ability to independently create and deliver executive-level presentations
• Expertise in manufacturing processes
• Extremely organized and ready to dive head-first into a rapidly scaling startup environment

Bonus Points

* MBA or equivalent business experience

• Quality Control or Quality Assurance experience

Additional Information

* arenaflex offers competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company-wide events, and more!

• arenaflex is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be.
• If you're excited about our technology, the opportunity, and are eager to learn more, we'd love to hear from you!

Why Join arenaflex?

* Be part of a revolutionary team that's upgrading manufacturing with cutting-edge technology

• Work with a talented team of engineers and industry experts who are passionate about making a difference
• Enjoy a competitive compensation package, including cash and equity, as well as a range of benefits and perks
• Develop your skills and expertise in a rapidly scaling startup environment
• Make a real impact on the CPG industry and help drive business growth and success

How to Apply

If you're a motivated and experienced professional who's passionate about driving customer success and revenue growth in the CPG industry, we invite you to apply for the Experienced Customer Success Manager – Consumer Packaged Goods (CPG) role at arenaflex. Don't miss this opportunity to join a revolutionary team that's changing the face of manufacturing. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job