Experienced Customer Support Concierge – Virtual Lobby and Support Operations

At arenaflex, we're revolutionizing the way businesses connect with their customers and grow their digital presence. As a Customer Support Concierge, you'll be at the forefront of our customer experience, ensuring that every interaction is seamless, efficient, and memorable. If you're a people person with a passion for delivering exceptional service, we want to hear from you.

About arenaflex

arenaflex is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We're proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. arenaflex empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, arenaflex processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We're building more than software; we're building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen.

Who You Are

You're a customer-centric individual with excellent communication skills and a knack for time management, organization, and administrative tasks. You're comfortable assisting team members in a high-performance, high-accountability environment and are eager to leverage your skills to support our customers and teams. You're confident, efficient, energetic, positive, and optimistic, with a passion for delivering exceptional service. You're the first impression for our customers, and you're excited to welcome, engage, and field customer questions and inquiries directly to our representatives.

Roles & Requirements

As a Customer Support Concierge, you'll be responsible for:

• Greeting customers in the lobby and routing them to a team member
• Answering video calls, chats, and rerouting customers to team members
• Working with Managers and customer support reps to connect customers on Zoom
• Creating best practices on waiting room etiquette and maintaining a great Zoom room environment
• Educating customers on the chat/Zoom support functions
• Providing feedback to the leadership team to improve customer experience
• Connecting Senior Specialists with scheduled customers
• Facilitating urgent escalations by working with Managers and Senior Specialists
• Other duties may be assigned and/or modified as business needs change

What You'll Bring

To succeed in this role, you'll need:

• A high school diploma or GED
• Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role
• Knowledge of online calendars and scheduling (i.e., Google Calendar)
• Experience answering high call volume calls and solving customer needs
• Excellent phone, email, and instant messaging communication skills
• Organization skills to keep accurate records and important information quickly
• Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriately and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and "camera ready," which requires a quiet workspace with little to no distractions
• Reliable high-speed internet/Wi-Fi connection at home with little to no interruptions
• Availability to work a flexible schedule, which may include mornings, nights, weekends, and holidays
• Knowledge of arenaflex products and services (a plus!)
• Intermediate MAC computer skills, including use of multiple monitors and applications
• Basic knowledge of the following applications: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

Language Skills Required Vs. Preferred

* Fluent in English

• Demonstrated verbal and written communication skills

Additional Information

* The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

• #LI-Remote #LI-VP1

Why Join arenaflex?

As a Customer Support Concierge at arenaflex, you'll have the opportunity to:

• Work with a global community of over 2 million businesses
• Be part of a remote-first environment with a diverse and dynamic team
• Develop your skills in customer support, time management, and organization
• Collaborate with cross-functional teams to improve customer experience
• Enjoy a flexible schedule and work from the comfort of your own home
• Receive competitive compensation and benefits
• Participate in ongoing training and development opportunities
• Contribute to a culture that values creativity, collaboration, and impact

How to Apply

If you're a motivated and customer-centric individual with a passion for delivering exceptional service, we want to hear from you. Apply now to become a Customer Support Concierge at arenaflex and join our team of innovators, collaborators, and impact-makers. Apply for this job