Experienced Customer Success Associate - K-12 Education & Healthcare (KY/OH)

At arenaflex, we're revolutionizing the way schools provide healthcare services to their students. As a leading virtual provider of school-based healthcare services, we're committed to removing barriers to mental and physical healthcare for children. Our team of licensed providers delivers therapy and medical services virtually to over four million K-12 students, regardless of their insurance status or ability to pay. We're seeking an experienced Customer Success Associate to join our team in Kentucky and Ohio. As a critical bridge between our services and the schools we serve, you'll play a vital role in ensuring that students and schools receive timely, high-quality care. If you're passionate about making a meaningful difference in the lives of children and their families, we encourage you to apply.

About arenaflex

arenaflex is the nation's largest virtual provider of school-based healthcare services, recognized by Fast Company as "one of the world's most innovative places to work" in 2023. We're committed to creating a diverse, inclusive, and equitable workplace, valuing the minds, experiences, and perspectives of people from all walks of life. As an equal opportunity employer, we're proud to consider qualified applicants with an arrest or conviction record for employment.

The Role

As a Customer Success Associate, you'll work under the direction and mentorship of more senior customer-facing team members, supporting daily execution of customer success activities. Your primary responsibilities will include:

• Ensuring school site readiness:

+ Conduct on-site readiness visits at newly launched schools to ensure staff are equipped and prepared to deliver arenaflex services + Perform detailed site assessments to resolve logistical and operational challenges + Proactively address common service blockers, such as training gaps or pending consent uploads

• Driving activation and engagement:

+ Conduct regular school rounds to support site engagement and surface support needs + Represent arenaflex at in-person school events (e.g., back-to-school nights, health fairs, parent meetings) to build awareness of our services among school staff and families + Share observations and best practices across similar school environments to increase service usage and impact + At the direction of senior team members, conduct targeted outreach to improve utilization and reduce missed appointments

• Collaborating for Success:

+ Partner with internal arenaflex teams (Account Management, Implementation, Clinical, Family and School Support) to coordinate issue resolution + Surface field-level insights and user feedback to inform improvements in school experience and service delivery + Maintain accurate documentation of school touchpoints and support activities in the CRM platform

What Excites Us

* Customer-centric communication: You're able to engage school users and students with authenticity, professionalism, and discretion across live visits and calls.

• Proactive problem-solving and resourcefulness: You're unafraid to roll up your sleeves. You take initiative, troubleshoot independently, and resolve common issues before they require escalation.
• School environment savvy: You understand the logistics and rhythms of K–12 campuses and can adapt quickly to different school settings and workflows.
• Team-oriented approach: You have a proven ability to collaborate across teams to streamline service delivery and create a cohesive customer experience.
• Independent and organized: You thrive working independently in the field, managing your time, travel, and priorities effectively.

Minimum Requirements

* 1-3 years of experience in customer-facing, field-based roles serving children in diverse socio-economic environments (school-based or healthcare experience is a plus)

• Meet specific fingerprinting requirements for DOJ-cleared access to work on school campuses
• Ability to travel for ~80% of the time
• Must currently reside in Ohio

Preferred Experience

* Bachelor's degree in health administration, education, business, or a related field

• Prior experience within start-up or hyper-growth environments
• Existing school-based relationships in Kentucky and/or Ohio, with Ohio strongly preferred

Total Compensation

Our total compensation package is market competitive, with a base salary range of $24.00 - $31.25, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at arenaflex Benefits.

Work Environment and Culture

As a remote role, you'll have the flexibility to work from anywhere in the United States, with some roles requiring proximity to our San Francisco or Dallas offices. We're committed to creating a diverse, inclusive, and equitable workplace, valuing the minds, experiences, and perspectives of people from all walks of life. We're proud to be an equal opportunity employer, considering qualified applicants with an arrest or conviction record for employment.

How to Apply

If you're passionate about making a meaningful difference in the lives of children and their families, we encourage you to apply. Please submit your application through our website, including your resume, cover letter, and any relevant experience or certifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life and are proud to consider qualified applicants with an arrest or conviction record for employment. Apply for this job