Experienced Full Stack SMB Customer Success Manager – Healthcare Technology
At arenaflex, we're revolutionizing the healthcare industry by harnessing the power of intelligent, AI-driven automation to supercharge operational efficiency, patient experience, and revenue growth. Our innovative platform seamlessly integrates with existing systems to deliver real value, fast. As a small, nimble team backed by ambitious goals and real traction in the market, we're seeking an exceptional SMB Customer Success Manager to join our ranks.
About the Role
We're on a mission to transform the way hospitals and health systems engage with their patients, and we need a talented Customer Success Manager to own the customer journey for our small to mid-sized healthcare clients. As the primary point of contact, you'll guide healthcare organizations through onboarding, adoption, retention, and growth, ensuring they see real, measurable value with arenaflex. You'll work closely with our Sales, Implementation, and Product teams to drive product usage, upsell, and deliver exceptional customer experiences.
What You'll Do
As an SMB Customer Success Manager at arenaflex, you'll be responsible for:
- Managing a high-volume portfolio of small- to mid-sized healthcare clients, serving as their main point of contact
- Leading onboarding in partnership with the Implementation team, ensuring a smooth and timely go-live
- Collaborating with Sales on handoffs to ensure customers are set up for success from day one
- Driving adoption of arenaflex's tools by educating and enabling end users on best practices
- Proactively monitoring account health and usage data to identify risks or growth opportunities
- Owning renewals and support upsell conversations aligned with client goals and needs
- Coordinating internally with Sales, Product, and Support to resolve issues quickly and efficiently
- Executing scaled CSM motions like training webinars, QBR templates, email nurture sequences, etc.
- Gathering feedback and advocating for customer needs to influence product roadmap and support documentation
What We're Looking For
To succeed in this role, you'll need:
- 3+ years of experience in Enterprise/Group Customer Success or Account Management, preferably in SaaS
- Experience working with SMB clients in a high-volume, tech-enabled CSM environment
- Familiarity with healthcare workflows or healthcare tech
- Strong communication skills to engage with everyone from office admins to clinical leadership
- Highly organized and able to manage multiple customers and priorities simultaneously
- Comfortable working with CRM tools (HubSpot, etc) and Engineering tools (Jira)
- Self-starter who thrives and adapts quickly in a startup setting
Why You'll Love Working at arenaflex
* Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
- High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers
- Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
- Flexibility: Fully remote role with flexible hours and strong autonomy
- Career Growth: Significant opportunity to grow your career as arenaflex scales
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a cutting-edge platform that's revolutionizing the healthcare industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements to support work-life balance
How to Apply
If you're a motivated and results-driven Customer Success professional looking to make a meaningful impact in the healthcare industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job