Experienced Full Stack Customer Service Representative – French Bilingual Support

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you possess excellent communication skills in French, both written and verbal? If so, we invite you to join arenaflex, a leading company in the design and manufacture of innovative commercial and residential ceiling, wall, and suspension system solutions in the Americas. As a French Bilingual Customer Service Representative, you will play a vital role in providing technical product information and problem-solving services to both internal and external customers. You will be the face of arenaflex, ensuring that every interaction is a positive and memorable experience for our customers. If you are a positive, energetic person with a commitment to providing excellent customer service, and you enjoy working in a call center environment, this may be the right opportunity for you!

What's in it for you?

* Enjoy the flexibility of a remote work environment with core hours from 8:00 AM to 4:30 PM — and room to adjust your schedule to fit your life.

• Thrive in an independent role where you can take ownership of your work and make a real impact.
• Gain valuable insights and broaden your perspective by interacting with a diverse range of customers and industries every day.
• Be part of a supportive culture that recognizes you as a key player in arenaflex's future.
• Receive a competitive remuneration package, including a benefits package, personal development opportunities, and a casual work environment.
• Collaborate with a talented team of professionals who share your passion for delivering exceptional service.

What will you do?

* Communicate daily with both external and internal customers to resolve any service issues.

• Receive and address inquiries regarding technical product information, performance, certification, contractor and distributor order/credit status, inventory status, complaint and/or claim status, sales aid status, as well as promotions and programs for both contractors and distributors.
• Offer alternatives to resolve problems.
• Receive and accurately enter orders into the online customer order entry system (SAP) and process them through shipment.
• Assure accurate pricing is applied prior to shipment.
• Contact customers in advance of planned shipment for the purpose of making item/order changes or selling substitutions of other products.
• Arrange for shipment using various transportation modes to various delivery site conditions and requirements.
• Process samples, literature, and sales aids requests from field sales, customers, and clients.
• Verify the customer's job name and items ordered for a specific time period corresponds with the information in the pricing system.
• Make necessary corrections to ensure correct billings.
• Facilitate the claims process (e.g., billing, product defect, shipping, return materials, rebates).
• Continually work towards eliminating non-standard receivables.
• Obtain proof of accurate information for auditing purposes to determine the action that needs to be taken, which often involves generating a customer to pay letter to collect monies owed to arenaflex.
• Fill in for field sales personnel during their absence.
• Manage requests for Specials through the ABP Specials Process database and provide response to customers on price of specials.
• Facilitate communication among CFC, plants, and sales reps.

What will make you successful?

* The ability to converse fluently in French, preferably French Canadian.

• Superior verbal and written communication/customer service skills.
• A commitment to consistently exceed the customer's expectations.
• The ability to learn, understand, and transfer knowledge relative to the entire product line.
• Excellent listening skills and problem-solving skills relative to customer inquiries.
• The ability to prioritize your workload and perform multiple tasks at once is key.
• The ability to maintain a positive attitude and work effectively within a team environment.
• Proficiency in operating a PC with basic knowledge of Microsoft Excel and Word.
• CES/SAP experience.
• Call-center experience.

What will make you stand out?

* Ability to stay composed and professional in dynamic, fast-paced environments, especially when engaging with energetic or passionate customers.

• Familiarity with the Quebec dialect to support effective communication with our French-speaking clientele.
• A proactive mindset with a strong sense of ownership, initiative, and a passion for continuous improvement and innovation.
• Experience in account management, with a focus on building strong client relationships and delivering exceptional service.

Why should you join arenaflex?

arenaflex is a leader in the design and manufacture of innovative commercial and residential ceiling, wall, and suspension system solutions in the Americas. With approximately $1.3B in revenue, we have about 3,600 employees and a manufacturing network of twenty-one facilities in North America. We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal, and play. We are committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, arenaflex is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

About the location (Lancaster, PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues, and restaurants.

What we offer

* A competitive remuneration package, including a benefits package, personal development opportunities, and a casual work environment.

• A supportive culture that recognizes you as a key player in arenaflex's future.
• Opportunities for career growth and development.
• A diverse and inclusive work environment.
• A commitment to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

How to apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [insert contact information] and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Apply for this job