Experienced Customer Support Representative II – Hybrid or Remote

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading innovator in the life sciences and industrial equipment industries. As a Customer Support Representative II, you will be the voice of our customers, working closely with internal teams to ensure their needs are met and exceeded.

About arenaflex

At arenaflex, we're driven by a passion for making people's lives healthier, safer, and more fulfilling. For over 100 years, we've been dedicated to creating innovative solutions that detect, prevent, and treat disease, further scientific research, ensure public safety, and capture the world's beauty. Our commitment to excellence is reflected in our cutting-edge products, including optical and digital microscope systems for life science solutions. We're proud to be a leading manufacturer of microscopes, with a legacy that dates back to 1919.

Job Summary

As a Customer Support Representative II, you will be responsible for providing exceptional phone support to our customers, processing transactions with high accuracy, and coordinating with internal departments to ensure timely delivery of customer orders. You will also work on process improvements to provide better service to our customers and streamline our workflow. If you're a customer-centric individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional results, we want to hear from you!

Key Responsibilities

* Provide professional phone support to customers, responding to their inquiries and resolving issues in a timely and courteous manner

• Process transactions, including sales orders, with attention to detail and a high level of accuracy
• Coordinate with internal departments, such as Order Fulfillment, Planning, Manufacturing, Finance, and Shipping, to ensure timely delivery of customer orders and provide accurate information
• Work on process improvements to provide better service to our customers and streamline our workflow
• Maintain accurate records in our CRM system, ensuring that customer information is up-to-date and easily accessible
• Follow up on all transactions to ensure customer requests are fulfilled in a timely manner
• Demonstrate a proactive approach to resolving issues and meeting customer needs
• Meet personal and customer service team KPIs on a daily, weekly, and monthly basis
• Work independently and problem-solve to resolve complex customer issues
• Participate in special projects as needed

Requirements

* High school diploma or GED equivalent required

• 3-5 years of experience in a business environment, with previous customer service experience required
• Excellent customer service skills, with the ability to communicate effectively and empathetically with customers
• Ability to multitask, organize, and prioritize tasks to meet customer needs
• Familiarity with CRM systems and practices, with a strong understanding of Microsoft Outlook applications
• Strong work ethic and attention to detail, with a positive outlook and ability to promote teamwork and good working relationships
• CRM system knowledge, with experience in systems such as Salesforce, SAP, or Netsuite

Preferred Qualifications

* Bachelor's degree in a business or other discipline, or equivalent customer service experience

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Experience working with export-controlled information and adhering to export control regulations

What We Offer

* Competitive salary, with a range of $19.24-$25 per hour, plus a 5% corporate bonus

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) program with company match
• Tuition reimbursement and flexible scheduling options
• Parental and adoption leave, as well as on-site services and Colleague Affinity Networks
• Opportunities for career growth and professional development, with a focus on employee satisfaction and well-being

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to extending equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex, gender, gender identity and expression, sexual orientation, marital status, disability, genetic information, ancestry, veteran status, or service in the uniformed services.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Job! Apply to this Job Apply for this job