Experienced Customer Sales and Service Call Center Representative – Hybrid

Join arenaflex, a global leader in communications and technology, as a Customer Sales and Service Call Center Representative – Hybrid. This exciting role offers a unique blend of in-center and remote work, allowing you to make a meaningful impact on customers' lives while enjoying a dynamic and supportive work environment.

About arenaflex

arenaflex is a pioneer in the industry, with a rich history dating back nearly 150 years. We've been at the forefront of innovation, from the invention of the telephone to the widespread adoption of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive. At arenaflex, we're passionate about creating connections that change the world.

Job Summary

As a Customer Sales and Service Call Center Representative – Hybrid, you'll be the voice of arenaflex, providing exceptional customer service and sales support to prospective and existing customers. You'll work in a fast-paced environment, handling customer interactions via calls, chats, emails, and resolving issues related to service, billing, payments, and collections. Your strong work ethic, unwavering customer focus, and problem-solving skills will enable you to build customer confidence and loyalty, driving satisfaction and fostering loyalty.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

* Unwavering Customer Focus: You're dedicated to providing exceptional customer service and ensuring customer satisfaction.

• Strong Work Ethic: You're a self-motivated and disciplined individual who can work effectively in a fast-paced environment.
• Adaptability: You're flexible and able to adjust to changing situations and priorities.
• Problem-Solving Skills: You're able to analyze issues, identify solutions, and implement effective resolutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in your work.

Join Our Team

As a member of our team, you'll enjoy a range of benefits and perks, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
• Tuition reimbursement program
• Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed.

• You will need an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
• arenaflex will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

As a Customer Sales and Service Call Center Representative – Hybrid, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With arenaflex, career possibilities are limitless. You'll have the opportunity to advance your career, develop new skills, and take on new challenges.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate and dedicated individuals who are committed to creating connections that change the world.

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer and provides reasonable accommodations for qualified individuals with disabilities. We're a fair chance employer and do not initiate a background check until an offer is made. Apply Job! Apply to this Job Apply for this job