Experienced BPO Customer Care Voice Associate – New Orleans, LA

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a BPO Customer Care Voice Associate, you'll play a vital role in providing top-notch support to our clients' customers, ensuring their needs are met with empathy, efficiency, and expertise. If you're a customer service enthusiast with a passion for delivering quality interactions, we want to hear from you!

About arenaflex

arenaflex is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. As part of the arenaflex family of companies, we're committed to creating a diverse and inclusive environment for all employees. Our mission is to empower our clients to achieve their goals through innovative solutions, exceptional service, and a deep understanding of their unique needs.

Job Summary

We're seeking an experienced BPO Customer Care Voice Associate to join our team in New Orleans, Louisiana. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients' customers through various communication channels, including phone, email, mail, and fax. Your primary focus will be on inquiring about current and previous insurance coverage, copays, deductibles, claim questions, and other related topics. You'll also be responsible for evaluating the quality of your interactions, ensuring accuracy, and maintaining a high level of productivity.

Key Responsibilities

* Evaluate the basis of your quality, including: + Quality of interactions (as measured by monitoring of recorded calls) + Productivity + Accuracy of information + Attendance and punctuality

• Provide accurate information in a helpful, collaborative manner to callers through thorough knowledge of End Client products, policies, and procedures
• Inquire about current and previous insurance coverage, copays, deductibles, claim questions, and other related topics
• Capture and document customer feedback
• Receive, resolve, and route complaints as defined by department policy, procedures, and guidelines
• Interact with other End Client staff to resolve customer inquiries, complaints, and problems
• Handle calls regarding claim status, appeal status, eligibility, and benefits, referral, and authorizations

Requirements

* 1-3 years of experience in customer service within a medical office or hospital setting

• At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
• Ability to communicate (oral/written) effectively to exchange information with our client
• High-speed, reliable internet (40 MBPS min.) plus a hardwired connection due to HIPAA
• A quiet, interruption-free workspace (will be asked to show your home workspace during the interview)
• Ability to work a standard Monday-Friday schedule from 7:00 a.m. to 4:00 p.m. CST, with flexibility to adapt to changing client requirements
• Willingness to up-train as determined by management

Preferred Qualifications

* Experience working in a call center or customer service environment

• Familiarity with HIPAA guidelines and procedures
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Comprehensive training and onboarding program

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We're committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply for this job