Manager, Account Management (Customer Success) at arenaflex

Join arenaflex's elite team of customer success experts and take the lead in driving growth and satisfaction for our valued customers. As a visionary leader with a passion for retail pharmacy, you will serve as a health system advisor, master communicator, and relationship developer, guiding a team of professionals in delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading healthcare solutions company, dedicated to empowering healthcare professionals and organizations to deliver high-quality patient care. With a rich history of innovation and a commitment to excellence, arenaflex has established itself as a trusted partner in the pharmaceutical supply chain. Our team of experts is passionate about creating value for our customers, and we're seeking a talented leader to join our Account Management team.

Responsibilities

As a Manager, Account Management (Customer Success) at arenaflex, you will be responsible for leading a team of professionals in ensuring that each customer experiences the full value of arenaflex's pharmaceutical supply chain solutions. Your key responsibilities will include:

• Customer Insights: Obtain advanced knowledge of hospital-owned retail and outpatient customer needs and expectations, and how they relate to arenaflex's internal operations and functions.
• Team Development: Build a new team with a special focus on hospital-owned retail, establishing the strategy for executing in this space in partnership with health system (inpatient) focused account managers.
• Collaboration: Collaborate with appropriate parties to identify the drivers leading to business success, and lead training of the broader organization on findings to elevate the broader organization's understanding of this growing space.
• Strategic Planning: Develop strategic plans for each customer's retail growth, in collaboration with account managers, ESDs, inside sales, and support teams.
• Proactive Management: Focus on proactive management of customer needs and how to achieve desired outcomes, with the team contributing to overall tracking of health system support (working in collaboration with inpatient AM).
• Policy Development: Create and consistently review policies and procedures that optimize the customer experience, analyze customer data to identify best practices, and evaluate and analyze customer needs to ensure team members are not only reacting to requests, but providing strategic direction.
• Coaching and Development: Provide ongoing coaching, development, process review, and training for the team to successfully execute on the requirements of the account management function.
• Territory Management: Manage territory assignments and ensure that the team is effectively covering the assigned territories.
• Internal Partnerships: Partner with the broader internal arenaflex teams to ensure customer success and remove barriers for the team (i.e., sales, customer service, inventory, customer onboarding, contracts/pricing, collections, operations).

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Proven Leadership Experience: Prior proven people management experience in a corporate setting, with a track record of successfully developing and maintaining key relationships with a customer base.
• Advanced Knowledge: Advanced knowledge of arenaflex's Pharmaceutical Distribution services and systems, including Retail Pharmacy and Specialty Pharma.
• Collaboration: Strong collaboration across multiple teams, with the ability to build a team from the ground up and lead a new team.
• Leadership and Management Skills: Strong leadership and management skills, with the ability to inspire a team while also rolling up sleeves and digging into details.
• Communication and Presentation Skills: Strong communication and presentation skills, with the ability to distill large information sets into concise, actionable bites.

What We Offer

As a Manager, Account Management (Customer Success) at arenaflex, you will enjoy a competitive compensation package, including:

• Salary Range: $87,500.00 - $121,700.00 USD
• Bonus Eligibility: Yes
• Benefits: A wide variety of benefits and programs to support health and well-being, including medical, dental, and vision coverage, paid time off, health savings account, 401k savings plan, access to wages before payday, flexible spending accounts, short- and long-term disability coverage, work-life resources, paid parental leave, and healthy lifestyle programs.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. As a Manager, Account Management (Customer Success), you will have opportunities to:

• Develop Your Skills: Develop your leadership, management, and customer success skills through training and development programs.
• Take on New Challenges: Take on new challenges and responsibilities as you grow in your career.
• Make a Difference: Make a difference in the lives of our customers and the healthcare community.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Our company culture is built on a foundation of:

• Innovation: We encourage innovation and creativity in all aspects of our business.
• Collaboration: We collaborate across teams to achieve our goals and deliver exceptional customer experiences.
• Customer Focus: We are customer-centric in everything we do, with a focus on delivering value and satisfaction.
• Inclusion: We celebrate diversity and promote an inclusive workplace where everyone can thrive.

How to Apply

If you are a visionary leader with a passion for retail pharmacy and a commitment to customer success, we encourage you to apply for this exciting opportunity. Please submit your application as soon as possible, as the application window is anticipated to close on August 20, 2025.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.

Remote Work Opportunity

This role is a remote opportunity, with travel up to 50% in the first year (25% expected overtime). Apply for this job