Remote Healthcare Customer Service Specialist – Transforming Lives through Exceptional Care

At arenaflex, we're dedicated to empowering individuals to connect with others and live a full life. As a global leader in implantable hearing solutions, we've provided over 600,000 implantable devices, helping people of all ages to hear and connect with life's opportunities. Now, we're seeking a mission-driven, compassionate, and engaging individual to join our Customer Experience team as a Customer Order Insurance Specialist.

About arenaflex

arenaflex is a pioneering organization that's transforming the way people understand and treat hearing loss. Our innovative implantable hearing solutions deliver a lifetime of hearing outcomes, and we're committed to making a difference in the lives of our customers. With a strong focus on customer experience, we're looking for a dedicated professional who shares our passion for delivering exceptional care.

The Role

As a Customer Order Insurance Specialist, you'll be the face of arenaflex, providing a world-class customer experience to recipients, patients, clinicians, consumers, caregivers, and family members of recipients. You'll be responsible for:

• Wow-ing our customers with every single interaction
• Being a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products, and services, ordering, and billing
• Becoming a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
• Working cross-functionally with key internal partners, including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers

What You'll Need

To succeed in this role, you'll need:

• The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs
• Ability to guide and educate customers on insurance, orders, service, and billing-related inquiries
• Technical aptitude and multitasking skills to navigate multiple systems and tools
• Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment

Why You'll Love Working with Us

At arenaflex, we offer a range of benefits that will make you feel valued and supported:

• Competitive wages and benefits, including a salary range of $22.00/hr - $25.00/hr and an annual bonus opportunity of 5%
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
• Accrue 3 weeks PTO to start, and time off to volunteer
• Maternity and paternity leave
• Tuition reimbursement (up to $5,250 annually)

How You'll Work

As a remote Customer Order Insurance Specialist, you'll be comfortable working from home and will have access to paid training to enable your success. Our hours of operation are 6:00am to 6:00pm Mountain Time, Monday through Friday, with rotating Saturday shifts from 8:00am - 12:00pm Mountain Time.

Education and Experience Requirements

To be considered for this role, you'll need:

• High School Diploma and 2 Years of experience in healthcare customer service

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery
• Communicate orally and in writing with others internal or external to the organization
• Utilize problem-solving/critical thinking skills to discern and convey information
• Comprehension, critical thinking, communication, problem-solving, organization reasoning, relating to others, and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external)

Work Environment

This role is a remote work-from-home position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Learn More

If you're interested in learning more about what our team has to say about working at arenaflex, please visit our website. We're an Equal Opportunity Employer and will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Apply Now

Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now to become a Customer Order Insurance Specialist at arenaflex. Apply for this job