Experienced Customer Service/Data Entry Representative – On-site Quincy $30/hr Opportunity

About arenaflex:

arenaflex is a leading organization in the health insurance industry, dedicated to providing essential benefits to the people of Massachusetts. As a vital part of the state's Medicaid program, arenaflex aims to offer comprehensive health benefits and support to children, families, seniors, and individuals with disabilities. With a strong commitment to excellence and customer satisfaction, arenaflex is seeking a highly skilled and compassionate Customer Service/Data Entry Representative to join their team.

What We Offer:

* A competitive hourly rate of $30

• Convenient location in Quincy, MA, easily accessible by the North Quincy Red Line
• Free parking available on-site
• A comprehensive, paid month-long training program to ensure your success in the role

About the Opportunity:

arenaflex is a dynamic and growing organization that is passionate about making a positive impact on the lives of Massachusetts residents. As a Customer Service/Data Entry Representative, you will play a critical role in ensuring the accuracy and completeness of eligibility forms submitted by individuals requesting benefits. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities:

* Reconcile MHO case information with data from other agencies and sources to verify continued eligibility for benefits

• Obtain and validate demographic and financial information, including immigrant status, to ensure accurate eligibility determinations
• Respond to member inquiries, providing clear and concise information regarding eligibility requirements
• Ensure accuracy and completeness of eligibility forms submitted by individuals requesting benefits

Essential Qualifications:

* 3-5 years of related customer service experience, with a proven track record of providing exceptional service to diverse populations

• Excellent phone etiquette and verbal communication skills, with the ability to effectively communicate with individuals from diverse backgrounds
• Previous experience using Microsoft Excel and Outlook, with a strong understanding of data entry and record-keeping principles

Preferred Qualifications:

* Experience working in a healthcare or social services setting, with a strong understanding of Medicaid policies and procedures

• Bilingual or multilingual skills, with the ability to communicate effectively with individuals who speak limited English
• Strong analytical and problem-solving skills, with the ability to navigate complex data systems and resolve issues efficiently

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, members, and external partners

• Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines
• Ability to work in a fast-paced, dynamic environment, with a strong commitment to customer satisfaction and excellence
• Strong analytical and problem-solving skills, with the ability to navigate complex data systems and resolve issues efficiently

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. As a Customer Service/Data Entry Representative, you will have opportunities to:

• Participate in ongoing training and professional development programs to enhance your skills and knowledge
• Collaborate with experienced colleagues to share best practices and learn from their expertise
• Take on additional responsibilities and contribute to the growth and success of the organization

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is passionate about making a positive impact on the lives of Massachusetts residents, and we are committed to creating a work environment that is supportive, collaborative, and fun. As a Customer Service/Data Entry Representative, you will have the opportunity to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and excellence.

Compensation, Perks, and Benefits:

arenaflex offers a competitive hourly rate of $30, as well as a comprehensive benefits package, including:

• Free parking on-site
• Paid month-long training program
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and compassionate individual who is passionate about making a positive impact on the lives of Massachusetts residents, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. Apply for this job