Experienced Bilingual Customer Service Assistant (Fully Remote) – Latin America

About arenaflex

At arenaflex, we're passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

ACTION

- You have an action bias. You get things done, fast.

CARE

- You take pleasure in helping others and doing things the right way.

OUTSTANDING

- You have the highest standards and run things like a well-oiled machine.

DEPENDABLE

- If someone asks you to do something, they KNOW it will get done.

ENERGY

- You bring a positive, enthusiastic, can-do attitude to work every day.

The Role

We're seeking a highly skilled and motivated Bilingual Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the face of arenaflex, providing exceptional customer service to our clients and their customers. You will be responsible for:

• Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Assisting customers in navigating our products and services, providing guidance and solutions to their inquiries.
• Resolving customer complaints and issues effectively and efficiently, ensuring customer satisfaction.
• Maintaining accurate records of customer interactions and transactions in our database.
• Collaborating with team members and other departments to ensure a seamless customer experience.
• Monitoring customer feedback to identify trends and suggest improvements to services and processes.

Requirements

To be successful in this role, you will need:

• C1/C2 English writing and speaking skills.
• At least 1 year of experience in customer service roles, preferably remote.
• Graduated (or soon to graduate) with a college degree is preferred.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.).

Benefits

As a Customer Service Assistant at arenaflex, you will enjoy:

• Entry-level payment rates: $4/hr (approx $640-740/month).
• Ongoing pay increments at each work anniversary.
• Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members).
• Full-time client placements also allow you to enjoy the following benefits:

+ 7 US federal holidays as paid time off + 4 days paid time off (over 65% of our clients provide even more PTO days) + Monthly stipend for medical insurance (after an induction period) + Birthday/Anniversary bonuses + Gym/Wellness allowance + Unlimited online fitness classes with our online personal training partner + Invites to our annual Christmas parties and other in-person or online gatherings

Work Schedule

Our work schedule is Monday-Friday, 9 am - 5 pm EST. We require our team members to be available to work from the countries listed above (Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua) without any travel commitments for the first four months of employment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Note

During the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities. If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role. Apply for this job