Senior Director of Customer Onboarding & Implementation – Global Excellence in Workplace Chemical Safety and Sustainability

At arenaflex, we're on a mission to empower a safer, more sustainable world. As a leading provider of data, analytics, and software solutions for workplace chemical safety, product stewardship, supply chain management, and sustainability, we're committed to helping over 5,000 customers across various sectors achieve safety, sustainability, and speed to market. If you're a strategic and people-centered leader with a passion for customer success, we invite you to join our team and shape the future of arenaflex.

About the Role:

As a Senior Director of Customer Onboarding & Implementation, you'll lead a high-performing team and implementation partner network that champions seamless, scalable, and insight-driven onboarding experiences for enterprise clients worldwide. Your expertise will be pivotal in shaping exceptional first impressions, accelerating time to value, enhancing long-term success, and building trust that fuels retention and revenue growth.

Key Responsibilities:

* Lead and Inspire: + Set the vision, strategy, and performance goals for global onboarding and implementation + Build and mentor a world-class team of onboarding managers, solution consultants, and partner leads + Foster a culture of customer advocacy, accountability, and excellence + Develop a robust talent strategy that includes hiring, coaching, and continuous upskilling

• Design and Scale:

+ Productize onboarding using standardized templates, automated tools, and repeatable methodologies + Continuously optimize processes to improve efficiency, flexibility, and enterprise-readiness + Balance global scalability with enterprise-level customization

• Drive Cross-Functional Impact:

+ Collaborate closely with Product, Sales, Customer Success, and Support to ensure a unified customer journey from pre-sales through renewal + Ensure onboarding aligns with product roadmaps and real-world implementation needs + Enable smooth handoffs and minimize go-live friction

• Own Change and Integration:

+ Spearhead ERP integrations (e.g., SAP) and drive interoperability across the arenaflex product ecosystem + Lead data migration strategies that ensure integrity, security, and compliance + Guide change management initiatives to support customer and internal adoption

• Empower the Implementation Partner Ecosystem:

+ Develop and manage a certified global implementation partner network + Implement training, enablement, and delivery frameworks to ensure high-quality execution + Monitor partner performance and uphold consistent excellence

• Incentivize Success:

+ Create compensation and incentive models tied to key success metrics, including customer satisfaction and Net Promoter Score (NPS), time-to-value and product adoption, renewal rates and revenue growth, and process scalability and operational efficiency + Partner with HR and Finance to continuously align rewards with strategic impact

• Execute with Precision:

+ Use formal project management tools and best practices to deliver on-time, in-budget, and in quality onboarding + Govern large-scale implementations with clear scopes, risk mitigation, and strong communication

What Makes You a Great Fit:

* 8+ years in SaaS onboarding, implementation, or professional services, including 4+ years in leadership

• Proven success leading teams that directly impact ACV, renewals, and customer outcomes
• Deep expertise in at least one of the following domains: Product Safety, Stewardship, Chemical Workplace Safety, Sustainable Supply Chain Management
• Experience with ERP integrations (e.g., SAP EHS) and managing complex data migration initiatives
• Strategic, analytical, and highly organized with PMP (or equivalent) preferred
• Comfortable in ambiguity; equally adept at vision-setting and hands-on delivery
• Background working across global teams and with enterprise clients
• Experience building and scaling global partner implementation ecosystems
• Ability to work in Eastern Standard Time (EST), ideally physically located on the East Coast

Who Thrives Here:

* You're someone who: + Aligns deeply with arenaflex's values: customer passion, accountability, transparency, transformation, and collaboration + Seeks to build, not just maintain—you're energized by creating repeatable, scalable systems + Balances bold ambition with thoughtful execution + Inspires trust and high performance in cross-functional and multicultural settings

Compensation and Benefits:

* The anticipated salary range for this position is $140,000-$175,000 per year

• In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position
• Our US benefits include:

+ Health, dental, and vision insurance + Life insurance and disability coverage + Generous PTO accrual and paid parental leave + 401(k) plan with company matching + Employee assistance program + Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Diversity, Equity, and Inclusion:

arenaflex is committed to a diverse and inclusive work environment. We're an equal opportunity employer and do not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status.

How to Apply:

If you're a strategic and people-centered leader with a passion for customer success, we invite you to join our team and shape the future of arenaflex. Apply now to become our Senior Director of Customer Onboarding & Implementation. Apply for this job