Experienced Customer Field Enablement Specialist – Construction Technology and Reality Capture

At arenaflex, we're revolutionizing the construction industry with cutting-edge technology and innovative solutions. As a leading provider of computer vision and AI-powered construction management tools, we're committed to helping builders, contractors, and developers deliver high-quality projects on time and on budget. We're now seeking an experienced Customer Field Enablement Specialist to join our team and help drive customer success across the country.

About arenaflex

arenaflex is a pioneering company in the construction technology space, dedicated to harnessing the power of AI and computer vision to transform the way we build. Our software is trusted by leading construction companies, including Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, and Layton, among others. With a growing market momentum and an exciting stage of scale, we're building out new workflows, analytics dashboards, and forecasting engines to further enhance our platform.

The Role

We're looking for a seasoned Customer Field Enablement Specialist to deliver high-impact training and support that ensures customers achieve consistent, high-quality outcomes with arenaflex's solutions. As a field ambassador for arenaflex, you'll lead onsite training sessions, manage data capture quality, and build scalable enablement programs to extend our impact across customer organizations. You'll work closely with Product and Engineering teams to field-test new mobile app features and workflows, providing structured feedback to inform product development.

Key Responsibilities

* Deliver in-person and remote training to customers on arenaflex's Reality Capture and data update workflows, driving adoption and ensuring high-quality outcomes.

• Conduct hands-on initial onsite data capture sessions to model best practices for customer teams.
• Self-manage the subsequent customer training needs based on internally managed metrics and insights.
• Develop and lead Train-the-Trainer programs to build customer champions and scale knowledge internally within customer organizations.
• Create and maintain professional training materials, documentation, and video tutorials to support self-service customer enablement across arenaflex's platform.
• Host additional enablement sessions across the broader arenaflex platform to ensure ongoing customer success and platform expansion.
• Act as primary owner for customer-reported data capture issues, managing from intake through full resolution.
• Proactively monitor and review incoming data to ensure capture quality meets arenaflex standards.
• Partner with the Customer Success team to triage issues and deploy support resources effectively.
• Field-test beta releases of arenaflex's mobile applications while onsite, providing structured feedback to Product, Engineering, and QA teams.
• Provide real-world customer insights to inform the product roadmap and feature prioritization.
• Own the quoting and order form process for data capture services with customers.
• Ensure all training and enablement content is updated as new product features are released.

What You Bring to the Team

* 2–5 years of experience in customer-facing roles such as Field Enablement, Training, Customer Success, or Professional Services.

• Strong technical aptitude and troubleshooting skills; comfortable with mobile apps, iOS, and camera and drone hardware.
• Excellent communication skills, both verbal and written, with the ability to create clear, professional training collateral and video content.
• Comfortable working onsite at active construction job sites and adhering to all site-specific safety requirements.
• Highly organized, proactive, and self-directed; able to manage multiple customer engagements and projects simultaneously.
• A strong and rigorous operational mindset.
• Able and willing to travel 60–70% to customer sites across the U.S.

Preferred Qualifications

* Customer enablement at a construction technology company or consulting firm focused in the commercial construction industry.

• Experience building and delivering Train-the-Trainer programs or customer certification programs.
• Background in construction technology, reality capture, photogrammetry, or 360-degree video workflows.
• Familiarity with Insta360 cameras, drones, and capture-to-cloud workflows.
• Prior experience collaborating with Product, Engineering, or QA teams to test and provide feedback on beta software releases.
• Experience with learning management systems (LMS) or enablement platforms.

What We Offer

* A dynamic and fast-paced work environment with a talented team of innovators and experts in the construction technology space.

• Opportunities for career growth and professional development in a rapidly expanding company.
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• A competitive salary and bonus structure, with opportunities for performance-based incentives.
• A collaborative and supportive work culture that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and customer-obsessed professional with a passion for construction technology and reality capture, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or certifications to our online application portal. We can't wait to hear from you and explore how you can contribute to arenaflex's mission to revolutionize the construction industry. Apply for this job