Experienced Full Stack Customer Success Architect – Strategic Account Management and Technical Enablement

At arenaflex, we're on a mission to empower organizations to deliver software faster and more efficiently. As one of the world's largest all-remote companies, we're committed to creating a culture where everyone can contribute. Our values guide everything we do, from hiring and product development to leading our industry. We're looking for a highly skilled and strategic Senior Customer Success Architect to join our team and help our customers achieve their business objectives.

About arenaflex

arenaflex is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our platform empowers customers to deliver software faster and more efficiently, and our team is dedicated to providing unparalleled value to our customers through strategic account management and technical enablement.

The Role

As a Senior Customer Success Architect at arenaflex, you'll be responsible for building strong, consultative relationships with our key customers. You'll serve as a trusted advisor, leveraging your deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. You'll work closely with our customers to define and achieve business outcomes, and you'll be responsible for hands-on technical enablement, adoption, utilization, and maturity.

Responsibilities

* Partner with our customers to take their desired positive business outcomes and turn them into actionable objectives

• Know the arenaflex platform, our common best practices, and use cases to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the arenaflex liaison for arenaflex questions, issues, or escalations, working with arenaflex Support, Product Management, or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on arenaflex releases
• Provide immediate onboarding activities
• Work with assigned customers to build Customer Success Plans, establishing critical goals or other key performance indicators and aid the customer in achieving their goals
• Program manage account escalations
• Provide insights with respect to the availability and applicability of new features in arenaflex as relevant
• Support arenaflex Services in identifying and recommending training opportunities

Requirements

* Understanding of Git and typical branching strategies

• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Familiarity working with customers of sizes relevant to the assigned segment
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical
• Strong team player but self-starter
• Project management experience skills
• Strong technical, analytic, and problem-solving skills
• Alignment with our values, and willingness to work in accordance with those values
• Ability to travel if needed and comply with the company's travel policy
• Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions

Hiring Process

* Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.

• Recruiter Screening: Qualified candidates will be invited to schedule a 30-minute screening call with one of our Global Recruiters.
• Hiring Manager Interview: The hiring manager interview is the first of the interviews with the Technical Account Manager team. This interview is with the manager of the team the candidate is applying to join. It is a 30-minute interview.
• Peer Interview: The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. This is a 30-minute interview.
• Panel Interview: The panel interview consists of several members of the Technical Account Manager team. It typically includes the hiring manager and two other team members. This is a 60-minute interview, with the following format:

+ Live demonstration based on the guidance provided ahead of the interview by the recruiter + General discussion and questions from the panel

Why Join arenaflex?

* arenaflex is a remote-first company, and we're committed to creating a culture where everyone can contribute.

• We're a values-driven organization, and we're passionate about empowering organizations to deliver software faster and more efficiently.
• We're a global company, and we're looking for talented individuals who are passionate about our mission.
• We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
• We're committed to diversity, equity, and inclusion, and we're an equal opportunity employer.

How to Apply

If you're excited about this role and want to join our team, please submit your application through our website. We can't wait to hear from you!

Note

arenaflex is an equal opportunity employer and welcomes interest from candidates with varying levels of experience. Many successful candidates do not meet every single requirement, and we're committed to creating a culture where everyone can contribute. If you're excited about this role and want to join our team, please apply and allow our recruiters to assess your application. Apply for this job