Experienced Customer Success Manager – Construction Industry
At arenaflex, we're revolutionizing the construction permitting process with our cutting-edge software, and we're looking for a seasoned Customer Success Manager to join our team in San Francisco. As a key player in our growth strategy, you'll be responsible for ensuring our customers achieve success with our platform, driving adoption, and fostering long-lasting relationships.
About arenaflex
arenaflex is a fast-growing startup that's changing the face of construction permitting. Our mission is to simplify and streamline the permitting process, reducing time to permit and supporting permitting end-to-end. With a strong team of architects, structural engineers, permitting experts, and workflow software specialists, we're committed to delivering exceptional value to our customers.
Who You Are
We're looking for a B2B software customer success expert with a proven track record of managing customers with 5-6 figure ACVs. As a customer-focused individual, you'll build and maintain strong, long-lasting relationships with our customers, understanding their business needs and how arenaflex can fit into their growth and success. You'll be a thought leader in the CS process, iterating adoption all the way through advocacy, and take a data-driven approach to gather, format, and interpret data to leverage in customer conversations.
What You'll Do
As an early Customer Success Manager at arenaflex, you'll work alongside the Head of Customer Success to support our rapidly-growing customer base and develop and iterate on processes. Your responsibilities will include:
- Managing a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
- Owning customer rollout, lifecycle management, renewal, and expansion for your book of business
- Collaborating with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Proactively building and project-managing intervention plans for at-risk customers
- Engaging with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborating with the Head of Customer Success on internal initiatives, building process, and laying the groundwork for future CSMs
Qualifications & Fit
To succeed in this role, you'll need:
- 2-3 years of experience within the early stage tech startup space
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
- Self-motivation and drive, with a passion for building strong customer relationships
- Willingness to dive in head first in the face of challenges and ambiguity
- Experience in the construction industry (and ideally permitting) is a strong plus!
Benefits
At arenaflex, we offer a comprehensive benefits package, including:
- Equity packages
- Competitive Salary
- 100% Paid health, dental, and vision coverage
- Company-issued laptop
- Home office and equipment stipend
- Lunch and dinner provided via UberEats with a fully stocked kitchen
- Commuter benefits
- Team building events
- Unlimited PTO
Interview Process
Our interview process typically includes:
- 20-minute initial assessment
- 20-minute interview with recruiter
- 30-minute hiring manager interview
- 30-minute role-playing interview with hiring manager
- 30-minute interview with our CEO
- Reference check
- Offer!
Compensation Range
The compensation range for this role is $100K - $125K.
Why Join arenaflex?
At arenaflex, we're passionate about revolutionizing the construction permitting process and making a meaningful impact on the industry. As a Customer Success Manager, you'll have the opportunity to work with a talented team, drive growth, and make a real difference in the lives of our customers. If you're a customer-focused individual with a passion for the construction industry, we'd love to hear from you!
How to Apply
If you're ready to join a dynamic team and make a lasting impact, apply now to become our next Customer Success Manager! Apply for this job