Experienced Customer Success Manager – Payments Industry Expert

At arenaflex, we're revolutionizing the way software companies approach payments. Our mission is to empower any software company to become a payments company through our cutting-edge payment infrastructure and monetization platform. With arenaflex, software companies can seamlessly integrate payments into their business model, driving revenue, enhancing customer lifetime value, and boosting enterprise value. Our founders are serial entrepreneurs who have built and scaled successful technology companies, including RevoPay (acquired) and Seamless.com (IPO). Backed by top venture capital investors, we're committed to innovation and excellence. As a Customer Success Manager at arenaflex, you'll play a vital role in upholding our core value of placing the customer first, providing exceptional service, and acting as an advocate for client needs.

About the Role

As a Customer Success Manager, you'll be responsible for building and maintaining trusted relationships with partners, bridging gaps between implementation and execution, and ensuring a unified customer experience. You'll work closely with internal teams to identify and address customer needs, providing education and support to ensure partner success. Your expertise will be invaluable in driving customer loyalty, retention, and happiness.

Key Responsibilities:

* Build and maintain trusted relationships with partners, fostering a deep understanding of their needs and goals

• Bridge gaps between implementation and execution, collaborating with internal teams to ensure a seamless customer experience
• Serve as a partner advocate, educator, and listening ear, providing guidance and support to ensure partner success
• Contribute to the development of team processes and procedures, ensuring efficiency and effectiveness
• Stay up-to-date on product and API knowledge, with a willingness to learn and adapt to new technologies
• Maintain partner knowledge and enhancement requests, ensuring timely resolution and follow-up
• Problem-solve and collaborate with teams to address customer needs and concerns

We're Looking for Someone Who:

* Has 2+ years of experience in a Customer Success, Account Management, or Partner Success role

• Is a skilled problem-solver with a passion for "running to the fire"
• Has a proven track record of delivering client happiness and driving customer success
• Is proficient in Office products, Gmail, and has strong Excel skills
• Possesses excellent communication and email acumen
• Functions well under pressure and is goal-oriented
• Has previous experience working in the Payments Industry or broader Fintech industry, or has a basic understanding of Payments
• Is familiar with SaaS support and working with technical teams
• Has experience with merchant underwriting, sub-merchant onboarding, or financial technology (a plus)

Why Join arenaflex?

We're a values-driven company that cares deeply about our team, partners, and customers. Our north star values are:

Team First:

We invest in our people to foster a vibrant culture where we all love coming to work every day.

Customer Love:

We go above and beyond to woo customers so that they write us love letters.

Small Giant:

We plan to build a massive business, but we're also building a sustainable organization with a strong sense of purpose and practices long-term thinking.

Run to the Fire:

We embrace difficult situations and lean in when confronted with adversity. We don't shy away from doing the right thing even if it's hard.

Bias for Action:

We operate with urgency; we don't leave for tomorrow what can be done today.

Little Things Count:

We differentiate ourselves by focusing on the little things. We believe small but thoughtful considerations and gestures can have an outsized impact.

Punch Above our Weight:

We don't fear the competition; rather, we see our nimbleness as a competitive advantage. We carry ourselves with confidence and conviction in our abilities.

Truth Seekers:

We seek truth above pride and ego. We hold each other accountable with respect and in the open. We don't talk behind each other's backs. One team member's problem is the whole team's problem.

What We Can Offer You:

* Competitive base and growth path

• Stock options with the potential to unlock more equity as we grow
• Flexible PTO and paid parental leave
• Medical, dental, vision insurance, 401K, HSA, pre-tax savings programs
• Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals

Join Our Team

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you. Apply now to join our team and be part of our mission to revolutionize the payments industry.

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