Experienced E-Commerce Customer Service Associate (Seasonal) – West Coast Hours

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading fine jewelry company, we're committed to providing our customers with the highest level of service, quality, and craftsmanship. We're currently seeking a highly skilled and dedicated E-Commerce Customer Service Associate to join our team on a seasonal basis, covering our West Coast hours.

About arenaflex

arenaflex has been a trusted destination for gifts and jewelry for over 20 years, with a strong presence in Brooklyn, NY, and a loyal customer base worldwide. Our commitment to quality, sustainability, and social responsibility has earned us a reputation as a leader in the industry. We're proud to be a member of the CFDA, certified Made in New York, and No Dirty Gold, and we're dedicated to making a positive impact on our community and the environment.

Our Values

At arenaflex, we believe in being true to our values, which are at the heart of everything we do:

• We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity.
• We believe in making and selling things people will want to keep forever and will bring continuous joy.
• We believe in doing everything we can ourselves.
• We believe in always thinking of the long game and not focusing on a quick profit.
• We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
• We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

As an E-Commerce Customer Service Associate, you will be responsible for providing exceptional and personalized service to our customers via email, social media channels, and live chat within a 24-hour SLA window. Your key responsibilities will include:

• Providing styling and jewelry care advice to customers with a strong knowledge of arenaflex products
• Brainstorming ways to create out-of-this-world customer experiences with your manager and team members
• Helping cultivate a warm and inviting culture in order to assist our customers; clearly communicating policy and offering friendly assistance in all customer interactions
• Displaying a command of product knowledge, procedure, and policy to resolve any and all customer questions
• Communicating daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures
• Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible

Our Ideal Candidate

We're looking for a highly skilled and dedicated individual who is passionate about delivering exceptional customer experiences. Our ideal candidate will have:

• 1+ year(s) of experience in E-commerce Customer Service
• Maintains a positive attitude with an all-hands-on-deck team mentality
• Ability to work in a fast-paced environment with flexibility in various areas of coverage
• Problem-solving mastermind
• Computer savvy
• Empathetic, genuine, honest, encouraging, and kind
• Experience with jewelry or luxury brands is a plus
• Experience using Kustomer is a plus

Work Environment and Company Culture

As a remote employee, you will be working from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. Our company culture is built on a foundation of respect, kindness, and honesty, and we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Access to industry-leading tools and technology
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages collaboration and innovation

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A seasonal salary of $45,000 per year
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Access to a range of employee perks and discounts

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Apply Now

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